New Build Haven - Close to City Centre - Etihad

The one and ONLY good thing about this property was how close it was to the Co-Op Live Arena.

I could write an absolute book on what is wrong with this property, but main issue is the host(s). Non-responsive to messages (both before arrival and afterwards when trying to resolve a complaint), will forget you have booked and therefore you enter a filthy property and have to wait 2 hours for cleaners to turn up (who then only do a half job when they do finally arrive). The communication was rubbish from the get go - I messaged the host before 10am on the morning of our check-in advising I would be checking in at 3.30 / 4pm and if there was a pin for the key box. I messaged again at around 2.30pm as we were approaching Manchester, and no answer to either message. I then called when I arrived at the property and there was some confusion from the host. They told us that they did not think the property had been booked, even though we had booked this in March and made full payment for this on 13th June. It was clear that thet had forgotten about us / our booking, but you eventually gave us the lockbox code. However, we were advised that the cleaners would be there in 2 hours so we could put our stuff in the house and come back. We told them that this was not an option as we needed to get ready for our concert and they told us the cleaner would work around us. Which again was not ideal, but we tried to make the best of the situation even though the house was filthy and very untidy. At end of the drive there were rubbish bins everywhere which made it difficult actually getting onto the drive to park my vehicle. And littered on the floor by the bins were actually sanitary towels and a big pile of dog / cat poo! Absolutely disgusting, and certainly not what you expect in terms of first impressions. We also had issues with the key getting stuck in the door, but we eventually managed to get it out and into the apartment. The apartment was an absolute mess.

Close to Co-op Live Arena and Town centre. Electric charger for vehicle.

When we arrived at property, there was a black bag of dirty towles/bedding outside, which was still there after we left, and we was there for 2 nights. The WiFi did not work, even though we did reset and the aircon didnt work, no intruction booklet. There was only x2 glasses in property, and x2 forks and one teaspoon. Downstairs toliet seat was dangerous, it was loose, moves when you sit down. Water pressure for hot water taps and shower was terrible. When you had a shower/ tried to take a shower it was very very slow. Bins outside, which were around the side was full, rubbish everywhere, vernin was seen and a horrible smell when you go in the back garden. My communcation with the owner before i arrived was excellent, but the property was very disappointing as there was so many issues, and i would have spend my time addressing the issues with him and we had a busy 2 days. These issues shouldnt have been an problem if it was managed correctly.

It was close to the city centre

So the cleaning staff were still at property when I arrived, despite making the host aware of our check in time. Beds weren’t comfortable apart from the one downstairs, which resulted in only 4/6 of the group members not being able to sleep through the night. When we arrived, despite cleaning staff being there, there was rubbish left around the back of the house from previous stays as well as two large rubbish bags that were left by the front door. As mentioned previously there were 6 of us staying at the property, the upstairs toilet was blocked when we arrived from previous guest, this was unacceptable, leaving one working toilet. There was no hot water initially as we weren’t informed that we had to turn on the boiler. Once we eventually got the hot water working, when people were trying to shower they got about 2 minutes of water before it cut out. I don’t think we will be in a hurry to book back

There was no use of toilets or running water, which is clearly stated in the booking information so as for facilities they were unavailable, when contacting the landlord to address the problem, we were told that they would send out an engineer, which we waited hours for and when trying to contact him again he turned his phone off and was not responding to us. All of the above issues is a breach of contract and also a health and safety hazard, we could not stay in the property and had to find a new accommodation which then resulted in more money being spent to be able to get something to accommodate us, it is an absolute disgrace and I will be taking this further!

Modern layout yet filthy and required a lot of attention

The property had full bins outside, poor communication of address and codes to enter property. There was no where to hang coats, leak on the downstairs toilet, stated there was two bathrooms in fact there was only one and toilet downstairs. Mould coming off the toilet wall. Ceiling had leak marks. The downstairs bedroom had spots of fluffy mould on the walls. Kitchen had no essentials coffee was dirty and one single teaspoons for our stay could not cook for attempt to try with the levels of neglect. 6 people 2 flute glasses and no glass to drink water. Had mugs but were unclean. The kitchen unit panel was off snd broken and came in the way. WiFi did not work. It was on purple colour and host was not responsive. No lock on toilet, freezer needed defrosting. He was supposed to register our car we got a parking fine. The beds were like sleeping on slats. The dining table chair was wobbly. There was mould that was concerning. I want a full refund for the shocking stay

Rubbish everywhere outside, holes in all the walls, mould and damp in the downstairs toilet, dirty bed sheets and poor contact from the host

Full of rubbish and so dirty

To be honest the property is nice and spacious but be aware the host will ask you for a deposit when it doesn’t even specify on the booking and it will be a pain to get money back from him

The host communication is terrible

Lovely house.. keys in lock box outside.. parking on drive which was a bonus.. excellent location for COOP live.. UBER into Manchester £5-£7.. great shop round the corner

No toilet paper or soap supplied