Flat 409 One bedroom apartment

Awful customer service and was not able to check. The lady I spoke to falsely claimed that no check-in was allowed after 11pm and that this was stated in the advert on Booking.com. No such restriction was in the advert and it was unfair, unlawful and irrational to debit my account charges for accommodation which l did not stay at. As such l have written for a reform. I will also report the accommodation to the Council's Trading Standards.

As above. I will advise that no one stays here there better places to stay and this property is actually in West Bromwich it is not in Birmingham.

The (manager)? greeted me on arrival, and was VERY helpful !!.

The outside parking looked suspect with all the debris and broken glass all over the place.looked uninviting.

Property was nice and clean

Struggling to access the property, had to wait 1hr to be granted access. The app for door handle was annoying, wasn't able to leave freely or would struggle to access the property again.

It was good for what I paid everything we needed there. Smart tv fridge oven and hob. Bed was comfortable towel were clean bedding was fresh shower was nice and powerful.

The was a smell in the bathroom but I feel like there was a problem with the drains or something as I could smell it throughout the building. It wasn't terrible but there is definitely a smell.