The Bath Priory - A Relais & Chateaux Hotel

Især haven og terrassen var fantastisk, og beliggenheden i gåafstand til centrum var rigtig fin.

Betjeningen var under middel især i forhold til, at det er et femstjernet Relais & Chateaux hotel. Personalet virkede ikke særlig professionelt og virkede ikke til at koordinere med hinanden. Vi havde forudbestilt Afternoon Tea hjemmefra, men det havde de ikke registreret, så vi kom til at vente i næsten en time. Serveringspersonalet var ikke særligt opmærksomme på gæsterne; vi skulle selv opsøge dem, hvis vi ønskede servering, og serveringen var meget langsom. Vi måtte bl.a. bede om mayonnaise fire gange, før vi fik den. Rødvinen blev først serveret, efter maden var serveret, og efter at have bestilt dessert ventede vi en halv time og fik så at vide, at de ikke havde mere.

The gardens are amazing and the hotel has a lovely ‘feeling’

We were there for two of the hottest days ever and room air con did not work very well. No doubt for most of the year this would never be an issue.

Zwembad, mooie drawingroom, locatie, service.

En losstaande airco met connectie door een open raam.

i have stayed here before and know the hotel well (and have stayed at a number of hotels in bath as we visit often). we picked this hotel because they have proper family rooms e.g kids have own room, rather than one large bedroom or someone sleeping in the living room. secondary reasons; children are allowed to use the pool (specific family swim times), there is room service and very good food & drinks

family swim time could be extended during school holidays. the service could be better, when we tried to check in we were told only one team member could do this and they were showing another guest around. or when we tried to order drinks they said they couldn't take my order and someone who can will come along shortly - but they did not go get that staff member nor mention it to anyone else. I have shared all of this feedback to the hotel directly after our stay, i hope they will listen as all else hotel is lovely and its somewhere we would consider booking again if we wanted to treat the kids.

The location and history of the city

Staff were not trained sufficiently for the standard on the hotel

The breakfast was ok. We’d prefer a buffet. Please note our coffee was prepared exactly how we asked for by your wonderful Thai waitress. Unfortunately we do not know her name but I’m sure she will be known to you as being a shining light among your staff. We also appreciated Kitty your very friendly and welcoming front of house staff member for being just that one step ahead and oh so welcoming. We really did enjoy our stay.

The bar staff could be more attentive to guests sitting outside. At one stage I had to walk around inside for quite sometime to try and find someone to give us another round of drinks as no one came out to ask if we wanted more.

- Grösse und Layout der Zimmer - Aussicht auf den sehr schönen Garten

- lange Wartezeiten im Service - Tische auf der Terrasse nicht sauber - WiFi sehr langsam oder nicht existent - keine Parkplätze für Hotelgäste wegen "open house Charity" - bei Buchung des Hotels war nicht ersichtlich, dass das Restaurant komplett geschlossen ist !!!