The Bath Priory - A Relais & Chateaux Hotel

Staff were absolutely brilliant, couldn’t do enough for us and made us feel very welcome, the grounds and location were fantastic and the food and service was first class.

the cleaning left a lot to be desired, all the communal areas were very dusty and our room had fluff and cobwebs hanging from a light in the bathroom, I found a Kinder sweet wrapper left on the floor and it remained there for the duration of our stay, and when our room was serviced, the bed was so poorly made that a cushion was left under the covers in the middle of the bed.

Good location, nice staff, comfortable, very good food.

It is tired and in need of renovation, and is therefore rather poor value for money.

Great location and a beautiful hotel with helpful staff

Nothing

Lovely building, very friendly and helpful staff. Excellent service.

The staff were exceptional

I am afraid to report that the food was dreadful. Such a shame as everything else at the hotel was amazing. Our breakfast was so poor and lunch very basic and boring menus

Posizione molto comoda, vicina a Bath ma in una zona tranquilla. Personale impeccabile

A charming old building with lots of character within walking distance of Bath. The staff were very friendly, welcoming and attentive. The Spa was nice and my wife had a spa treatment which she said was very good. The food in the restaurant was good quality. The garden was also really nice, but we didn't spend time out there due to the weather in February - looks like a nice spot in the summer.

Attention to detail. For the price, the attention to detail just wasn't there. No problem with the staff - they were great, but for example in the restaurant there was really only one waiter serving and he seemed to be quite rushed between all the tables - so, things like serving the wine was slower than expected. They needed more staff serving/waiting. Other things like the flowers on our table in the evening had 'gone over' - they should've been replaced. There were marks on things like the picture frames in the (shared/lobby) bathroom which could've easily been cleaned, or replaced. We also noticed crumbs on the carpet in one of the lounges one afternoon, and they were still there the next day. The safe in our room didn't work - it was already locked so we could not set a new code - again, another example of attention to detail that wasn't there - the simple things. The hotel is tired and dated so whilst the rooms were conformable, we didn't feel like they were worth the money - they need new carpets and a general refresh, including the bathrooms which were clean, but just felt a bit grubby due to marks/stains (on painted walls) and general wear-and-tear. The floorboards were also creaky (expected for an old building) but this was a bit of a disturbance. We did have a nice stay at the hotel and enjoyed our time there - it was fine for one night, but we probably wouldn't go back as I think you can find better options for a one-night weekend getaway, where the standards and attention to detail is on point.