X.O Art House

Great location friendly staff

Nothing

The staff were friendly and accommodating, breakfast was great and location was perfect.

No consistent communication through booking.com and no effort to contact us via other means. Questions regarding our stay went unanswered for months.

Everyone was very kind

Not complains

Very tastefully decorated, great breakfast, quirky art, warm and welcoming staff. The rooms are fitted out with water, snacks and toiletries that are all refreshed daily. Door man on 24/7 to let you in. Street can be a little noisy but they have doubled glazed the windows. There is a pharmacy and laundry within 50 meters. Walk to Plaza de Alms in 5-10 mins. Bring raincoat for the showers. Love it here

Lamps next to bed please

The rooms had cute decor.

This was easily the worst place we've stayed in Peru. The reception is not staffed, so there's nobody around the vast majority of the time (besides a guard to let you in/out). Nobody checked us in or responded to our messages via booking.com, so it took hours to get basic things like towels. The lady who did come briefly in the mornings was really rude and gave us competing information. Despite the cute decor, the rooms were not well maintained (broken furniture and safe, bathrooms smelled of mold, etc). The breakfast was terrible (milk products sat out for hours, coffee was undrinkable, hot food looked re-heated from multiple days) and it was SUPER loud in the rooms. From 5:30am onward we could hear literally every movement and conversation from the dining area. We paid $250/night to stay here because we wanted a nice place for NYE, but we stayed at far nicer places in Cusco for $50/night.

Cosy little place in a central location. The rooms are well decorated with interesting art and the beds are comfortable.

There was no front desk staff 90 percent of the time during our four night stay. The place was manned by a lovely breakfast making/cleaning lady and a porter. Both of whom were nice but couldn't help with any of the usual tourist questions. Questions for front desk had to be asked by phone to a front desk staff located somewhere else. The downstairs rooms are not sound proof and it can be very noisy in the morning as the rooms open to the breakfast area.

Stylish design, warm room, hot water, delicious breakfast , friendly and helpful staff

The bathroom is a little bit smaller

Staff were extremely friendly and helpful. Breakfast was great.