Lucky Gem Penthouse & Luxury Suites at MGM Signature Resort, Balcony Strip View 2605

La baignoire à remous et l'accès aux piscines

Slippers and bathrobe to go to the swimming pool

Clean, pleasant staff. Valet big hit

Not being able to get clean towels daily

La vue incroyable, la chambre super et la salle de bain avec la baignoire jacuzzi une belle surprise !

Lors de notre arrivée on ne nous a pas donné de plan de l'hôtel, aucune instructions, au prix de la chambre on s'attend a un peu plus de considération

this experience was terrible. I arrived early 1PM, hotel said I had no existing reservation and advised me to call booking. Booking could not get a hold of host & told me to book another room yet I was still charged in full for this room. Email attached. Essentially expecting to pay $600 plus a deposit and ended up spending 2k for 3 nights. Its been 17 days and still no refund from this host. Let these rooms stay on airbnb! The way I was treated by customer service was very uncalled for and to still be waiting for a refund is absurd!!! Your app also says expect refund in 7-12 days yet I get an email saying wait 30days? I really feel taken advantage of and use your website weekly on a corporate account. This incident has really left me uneasy! To advise me to book another room then basically tell me your bad wait 30 days for a refund does not make me feel like im treated as a valued customer. If you look up my phone number you will see the hundreds of rooms I book using your website. With vegas tourism suffering this kind of treatment ruined my whole trip and experience. Review my recorded calls and you will see how all your reps handled this situation. Booking.com wrongfully told me to book another room and took no responsibility for putting me in a terrible situation! This experience saddens me and I hope no one ever has to experience this!

חדר גדול

אין בריכות כמו שרואים בתמונה באתר. יש בריכה אחת קטנה בחוץ. אין נקיון חדרים. המלון מרוחק מהסטריפ וצריך ללכת הרבה. הצק אין היה לא נעים, למרות ששלמנו והיה לי אישור, כמעט שעה הפקידה בלובי טענה שאין אישור. השירות שלה היה לא נחמד ותוקפני. אתה מגיע מטיסה מתישה, סוגר הכל מראש ונתקע בדברים שמעכבים סתם.

Everything

Nothing