2 bed Solihull near NEC Airport, JLR, Resort Wrld

Clean and comfy beds

Nothing

Having communicated clearly with the host that we were arriving between 8 and 9pm, upon our arrival at 8:05pm there was no one to meet us, we had not been sent a code for the key box and the host was not answering their phone or responding to messages. 45mins after arrival we received a message with the code for the key box, no apology. We finally entered the property to find one of the beds unmade, with drink bottles on the bedside, as if someone had just got out of bed. We felt very unsafe and immediately exited the property and replaced the key. We then had to find alternative accommodation for ourselves for 3 nights at 9pm at night. Unfortunately the host still has not refunded our money 4 days after this debacle. Avoid this property and this host at all costs.

Beds were comfy, kitchen was nice and clean, sofa comfy and had tea and coffee in the kitchen.

Neighbors using power tools at 8am (i know its not hosts fault but it wasnt great). Email gave wrong door key box number so I called host. Dirty dish cleaning products in sink to use and not enough soap. Place did get abit chilly at times. But overall had a good stay and my friends and I were happy too.

Eventually when I found the property, (there was a road nearer to park in), it was pleasant. Key was easy to access. A house split in two. The flat is ground floor. Quiet and comfortable.

There wasn’t a welcome pack, explaining how to use things, eg. TV, Heating, Thermostat and Cooker . It wasn’t a normal tv setup. You had to sign into the tv every time and use apps. (I’m of a certain age that doesn’t find that sort of thing easy). Property wasn’t warm on arrival. However as I had a contact number, I phoned the owner who was happy to give instructions.

Self check in, no rush to check in, easy access to the property, quiet area.

Could have been more proper sized towels, the head cover of the bed in the front room squeaked as you turn.

Very clean Host very helpful

Unable to sort the tv Coffee hard in canister