La Palazzo - Across Uptown Mall & Grand Hyatt BGC

Very close to mall, restaurants and bars. Easy to get a grab car

Got cockroaches on bathroom, TV is too small

I NEVER GOT TO STAY IN THIS PROPERTY, WASN’T GIVEN A HEADS UP THAT THEY FULLY BOOKED, WAS ONLY GIVEN 1 DAY NOTICE TO “CANCEL FOR FREE IN CASE MY PLANS CHANGED”, TAGGED ME AS HAVE STAYED IN THEIR PROPERTY, CALLED THEM AND SAID THAT BOOKING.COM GOT CONFUSED AND TAGGED ANOTHER GUEST AS THE ONE WHO DID NOT GET TO STAY. The owner doesn’t care, pretty much couldn’t be bothered when I call her, and doesn’t give updates proactively. I have been charged over 4k pesos and she’s has my money and the way it was all done was pretty close to a scam.

The owner doesn’t care, awful customer service skills.

"This Property is a total SCAM. The address is listed in prime district opposite Hyatt Manila but it does not exist. It is called Palazzo but there is no such property. Sounds grand and is anything but. I arrived late night at location only to dredge my luggage 45 minutes looking for non-existent property. After finally connecting with the host who rudely hung up on me, I was texted the real location 4km away after i forced the issue! The actual property was not Palazzo and the reception initially didn't even want to accept me. The property stank badly from the moment I opened the door, the toilet bowl was stucked and I could not use it, the fridge did not work, the sink was leaking and the place was dusty. Sheets felt so dusty. I complained and have everything on screenshots. When I asked the host to fix at least the toilet bowl, they said they could only do it AFTER i left! What was the point?

Nothing. Please note that THIS IS NOT LA PALAZZO ACROSS UPTOWN MALL. THE AGENT TOLD ME I BOOKED WRONG LOCATION BUT ITS VERY CLEAR IN THE SUBJECT TITLE THAT IT’’s LA PALAZZO ACROSS UPTOWN MALL. THE AGENT ASK ME TO PAY ADDITIONAL 1100 pesos TO BOOK NEAR LA PALAZZO NOT EVEN LA PALAZZO AS THEY DONT HAVE UNIT There. VERY POOR SERVICE. Not REPLYING TO TEXT MESSAGES AND CALLS. It’s A NIGHTMARE EXPERIENCE . VERY POOR, VERY BAD , TOXIC , STRESSFUL TRANSACTION.

Nothing!!!

Location was good.

Cockroaches . Poor communication. I wasn’t given the address. I had trouble finding the property.

Location

Very hot inside the elevator, the rooms are very hard to lock

great place, easy access to different restaurants

There's mini roaches and aircon is not cold.

Spacious

Smells bad inside and the aircon kept on spilling water so we only use one aircon which makes the room less cooler

The location is very good. It is close to malls and other fun activities like museums and galleries.

The building where the unit is located. They tend to have maintenance on the elevators so a whole building will only be using one.