Extended Stay America Suites - Dallas - Las Colinas - Green Park Dr

The location

Arriving at 11 PM, I expected at least a basic level of attentiveness at the front desk. Instead, I was met with rudeness from the staff member who was completely indifferent to my presence as he counted money. Not only was I left waiting without acknowledgment, but he showed no urgency to assist the guests in front of me, including myself. When I brought up my concerns about the delay, his response was appalling. He told me that counting money was part of his job, as if my time didn’t matter. This dismissive attitude was unacceptable and made me feel completely disregarded as a guest. This experience overshadowed my stay and left me feeling frustrated and upset. Management needs to address this behavior immediately, as it tarnishes what could have otherwise been a great experience for all guests. I sincerely hope changes are made so that future guests don’t have to endure similar treatment.

Las Colinas area

Watch out

The property was clean but watch out for coyotes

Please do a better job at cleaning the rooms

Mal

El baño estaba tapado 😕

There is a front counter staff. Black young lady who's very professional and accommondating. She's dark skin with glasses and braids. Thank you for being awesome. You're the reason I gave a 3 rating overall vs. 1

This hotel is very worn down. I was in room 216 in the main building. It was duck tape around the kitchen sink. All of the furniture, cabinets, and fixtures were damaged and worn out. The carpet has large stains all throughout the suite. When I lifted the rubber mat inside the tub, it had so much hair, dirt, and filth under it. I couldn't believe the baby roaches I saw in the bathroom. I said never again, "Will I stay at any extended stay hotel. Then, when I asked to speak to the manager on duty (Kareem), he never came out of the office for my request. Although. I learned his name because corporate was there, and he came out to greet him, and I watched the interaction was friendly as well as professional. But when I requested to see him, he never came. I WILL NEVER STAY AT A PLACE LIKE THIS AGAIN EVER!!!!!

Location

The room was horrible smelly and dirty upon arrival

Mary was great!