The RAI’S Palace - Hotel and Banquet

Room were not aa shown in website. Rude staff .. for late check out they charged for full day. No support

Rai's special essential kit was a great idea and also keeping the bathroom slippers was also great and the servicing staff was polite and humble

Staff was helpful

There were mice in room also the cost is high

1) Perfect Location - The property is situated on the main highway. It’s just 2.5 kms away from the city and Mau railway station. But it’s very peaceful here. 2) Free Parking - There is ample space for parking your vehicle. Vehicle of any size can easily be parked here. No headache for that. 3) Supportive Staffs - I have been to a few hotels in Mau, but the staffs here are very polite and supportive. They will go to the extent to arrange things for you. A big thumbs up for them. 4) Elevator - The property is accessible through lift. 5) Complementary benefits - They provide complementary tea & biscuits, couple of mineral water bottles, Chips, for free which I didn’t find anywhere else in Mau. The Welcome Kit (toiletries) is also a unique thing here. 6) Newly furnished Rooms - The rooms have been renovated very recently. The beds are comfy. The rooms have been designed keeping in minds the needs and utilities of the customers. And those small little decors look aesthetic. Cleanliness - The property is neat and clean.

Nothing as such to dislike about the property. They provide what is stated on the booking site.And the staff was courteous enough to arrange food from outside. You can’t ask for things which they have already stated they can’t provide.

Good location right on the highway. Ample parking space and lift in the hotel for old people.

Service needs an upgrade. Breakfast isn’t available until after 10 AM.

I was auto upgraded to Deluxe Queen Room. My room was nice and comfortable. The staffs were Accommodative and Cooperative. They tried to address all the issues as quickly as possible. The location is great. Their rooms are being renovated. I had been to 3-4 hotels in Mau, but their rooms are the best - neat and clean, simple and comfortable. And those beautiful lamps!! The breakfast was good but paid one (not complementary). I had ordered a fruit platter along with boiled eggs. However, they don’t charge exorbitantly. It’s fairly priced. Plus, they provide you with a complementary Welcome Kit (basically toiletries), a bottle of mineral water and beverages. It’s accessible by elevator. Parking is not an issue at all. Ample parking space available. You can’t demand more in these small towns at this price. Overall, it was a good experience. Will prefer my stay here again.

They have a lot of space, but it’s not utilised well. Hope they address it. Plus breakfast menu can be made more diversified.