Big 4 BR Flat with Bathtub by CPH City Hall Square

the location was excellent and the bedrooms were spacey

one bedroom did not have a window

Location was very central, very near to the main shopping street 'Stroget'. Plenty of restaurants/ food places nearby. Although there were sex shops nearby on the same street, this was not an issue and we felt safe ( travelled with 4 children). Very easy to walk to most attractions. Excellent prompt communication from the hosts Nest, throughout the trip. Spacious apartment, 4 double bedrooms, 2 bathrooms both with showers, and one with a bath as well. Dishwasher, washing machine and dryer ( although we only used the dishwasher). No issues with smells in the bathroom No issues with access even though we arrived late in the evening. Instructions were clear. Apartment was clean on arrival.

On arrival one of the toilet seats was broken, but Nest responded quickly and fixed this. The instructions given for the wifi were incorrect, they were for an old router that wasn't connected, but there was an Orbi router in the kitchen, and once we connected to this, had good internet speed with no issues. Fans, kettle and toaster a little old, but again Nest responded and said they would rectify this for future guests. Curtains a bit thin, so front bedroom got bright early, pack an eye mask. Upshot though was apartment was bright and airy. Parts of the apartment look sparse and a little dated, but we didn't have an issue with this and felt the central location more than made up for this.

The only positive aspect of the place was its location, but when there is a strong odor emanating from the washrooms, it becomes difficult to fully appreciate the location..

I am extremely furious and disappointed with this apartment! Let me start by emphasizing how many times I had to request, even before our arrival, for them to check the drainage and cleanliness of the washrooms. Despite my repeated pleas, what greeted us upon arrival was the presence of the cleaning lady, who nonchalantly claimed that the solution to the foul odor was simply opening the windows. Are you kidding me? I had emailed them numerous times, days in advance, explicitly mentioning the previous negative review about the drain blockage, and they had reassured me that special attention would be given to the smell issue. But guess what? Absolutely nothing was done! It's beyond infuriating. I didn't stop there, of course. I sent them another email, expressing my frustration, and what did they have the audacity to respond with? A half-hearted promise that someone would come tomorrow. Wow, thanks for nothing! Eventually, they did send someone the next day, and while there was a slight improvement in the smell, it still lingered in the air. It was far from satisfactory. And let's not even get started on the condition of the floor. The wooden flooring was in such deplorable shape, completely different from what they had presented in the pictures. Walking barefoot on it was out of the question. You'd need to wear slippers constantly, or risk subjecting your feet to excruciating pain from the damaged floor. It's absolutely unacceptable. Their lack of concern, poor maintenance, and false representation have left me seething with rage.

Spacious and close to activities

The lock in the main door didn't work. Problems with drain in the shower.

Great communication. We had trouble accessing the lock box to get the keys. We arrived about 2 in the morning, I sent a message about our troubles and got a call within minutes to help me open it. The apartment is perfectly centered, in between major attractions and shopping as well as the metro.

They did not provide towels for nine guests or extra blanket and pillow for the person sleeping on the coach. I requested an extra towel and was told it would be delivered and never was. When we arrived, we had trouble accessing the lock box. It took us about 20 min to open the lock box. After getting the keys to the apartment and made it inside the building, the apartment door was ajar. When locking the door, I followed instructions by entering the code to lock and was still able to open after entering the code. The apartment is in a great location but it’s also in a neighborhood of bars so it was loud through the night.

Very cozy and well located, facilities similar to pictures from site; except the need to clean more the windows everything was great. All the issues from precedent reviews of other guest were solved by the time we arrived, so congrats on that! Very promt and efficient personal with all the questions adressed:))

windows not very clean

The apartment was large and very good for our group of 6 and the kitchen was well stocked with dishes and cookware. It was also well stocked with toilet paper but not much else. If you rent this place, bring your own shampoo and soaps.

The lighting was terrible...light bulbs were missing in numerous lamps. The small bathroom had a gross shower curtain on it and the drawers were falling out of the vanity. The back bathroom was better except for the fact that when you ran the washer, a gross sewer smell would happen. We had to open the windows to air the place out. The main door to the apartment house had a lock but it did not work, all you needed to do was give the door a good push and it opened. This place looked so much nicer in the photos. I am shocked that Booking has this place as a listing.

Incredible size and location. Great showers and bathroom facilities. Short walk to the metro and train stations.