Sosuite at The Loxley - Old City

A localização

What a beautiful place 😍 Cozy, cool furniture, best few to be in Philly

NA

Noise. We heard the traffic in the unit overhead. No onsite parking but we were able to get street parking

Super Lage, großzügig, bequeme Betten

Wir hatten kurz Probleme mit dem Check-in, aber ein Mitarbeiter war schnell erreichbar und hat das Problem gelöst.

It was super nice and clean and with tons of amenities. In a nice neighborhood close to what we were doing in town.

The only other thing I would have liked was a patio / outdoor area.

After several phone calls, the property finally changed our unit. Although the new unit was not shown in any of the photos on the website, it at least had windows, which was an improvement from the basement unit we were first given.

The photos on the website were misleading and did not show the actual unit we received. I reserved this property for my mom’s birthday after seeing pictures of a bright unit with large windows. However, upon arrival and check-in, we were given a completely different unit located in the basement, which had no windows at all. It was extremely disappointing and unsuitable for a family stay. This basement unit should not be listed as a two-bedroom accommodation since neither of the rooms had egress windows, raising safety concerns. When I contacted the property owner, they refused to assist and told me to reach out to Booking.com. Booking.com, in turn, directed me back to the property. The lack of accountability between both parties made the entire experience even more frustrating, especially with three young children involved.