Cozy Haven Your Perfect 1Bed LE2

Perfect location for where we wanted to be

The space is perfect. My second visit and one of my favourites. Clean, warm and light or cozy warm.

As a tall guy I do find the sofa 🛋️ a little uncomfortable sadly otherwise score top marks

I had booked this property for 3 nights from the 9th to the 11th July 2025. Unfortunately I ended up leaving the property after only a few hours and didn't spend any nights there. After a few hours I noticed that under a small rug on the kitchen floor there was mold on the floor. I moved the rug completely to check and was quite shocked to see there was actually quite a bit of mold on the floor. I seemed to me as if the small rug had been placed deliberately to hide the mold. I messaged the property manager straight away and asked them to send someone to clean this urgently. It was around 9 pm at night and I realised realistically they wouldn't be able to send someone that night. I would have appreciated a reply acknowledging my message though and I didn't get one. After inspecting the mold further I realised there was quite a bit of it and I didn't feel safe staying there so I booked a hotel and left the property.

The following morning I messaged again telling them I had left the property and not stayed the night and I was requesting a refund. This time I got this reply: Hi, good morning, thank you for your message we assessed the property. Please contact booking.com for any inquiries. A few days after my return I emailed them through booking.com but didn't receive a reply. I have spoken to booking.com 4 times since. They have contacted the property managers by phone and email in the past 5 days but haven't received a reply. I contacted the property once more and still nothing. Unfortunately booking.com have also been extremely dissapointing. I have literally spent hours in the past 5 days trying to get a refund or some compensation. One of the booking.com agents I spoke to told me that if I didn't get any compensation from the property booking.com would give me between 30 and 40% of the value of the payment I made to the property. Today after spending about an hour on the phone with them, a lovely sounding woman eventually got back to me saying they were crediting my account with £34!!! This is after spending hours dealing with this including sending photos and a video I took of the mold on the kitchen floor. If I'd been told this might be the amount I would have not wasted my time. I am reluctant to use booking.com in future if this is the support they offer when something goes wrong. Highly, highly dissapointing and frustrating experience. Just a small detail to add. When I was at the property in the evening I couldn't find a tin opener and I called the property to ask them and they told me someone must have removed it and the lady suggested I used a knive to open my tin. She did not offer to come the following day to bring one. I'm attaching photos of the mold below. I also have a video but unfortunately I'm not able to attach it here.

Location , hosts proactive response to request for hairdryer

The accommodation was very cold on arrival and took a while to warm up, The tv was limited programmes available without sign in , no basic news or channels

The space and privicy. Great location and off street parking.

A little difficult to locate as the address was slightly off due to the bungalow being 122b! Where as its advertised as 122. But requickly directed to the correct house after a call to the owner.

Nice, comfortable cottage. Easy access too Leicester.