JXB HOMES - Lovely and spacious rooms

Nothing

After waiting for quite a while the owner let us in and asked us to take a seat in the office/living room/bedroom. Smoke detectors were beeping in the background which was an immediate concern. He then asked for a bank transfer for a deposit. This was not mentioned in the advert but hidden in the small print once booked. The cleanliness was poor and the rooms small, poorly decorated with stains on the bedding. The "fire door" to the bedroom was made of lightweight cheap timber with a 2 inch gap at the top. I'm in the trade and it was definitely not a fire door. Any movement from any other guest was audible. The keys for the front and back doors were labelled the wrong way round. Room furniture was old and damaged. When checking out I had to wake up the owner despite arranging the time. He checked the rooms and handed back our deposit. It would have been impossible to cause damage to the room of the amount of the deposit. To advertise this as luxury and spacious is unfathomable. With out doubt the worst place I have stayed. I cannot recall seeing any exit route signs, no muster points or any fire extinguishers which is a worry due to the dead batteries in the smoke detectors mentioned earlier. The second single room was worse. Same grubiness only tiny with a Z bed Avoid Avoid Avoid

The Location , just opposite the bus stop so easy access into Margate

The room was in need of some TLC a good paint required. Spacious is not a word i would use to describe the room at all. No soap to wash hands , no bin in the room and no bottom pillow cases on the bed. The host was friendly enough once we got hold of him on the phone , waited outside the property for a good half an hour as his phone kept going to answer phone.

Near Margate and Broadstairs

Unfortunately, it fell short by failing to deliver on what’s advertised in the app. Good morning! Unfortunately, it wasn’t a pleasant experience as it was very poorly cleaned; the bathroom was shared and dirty, and sadly we didn’t have the chance to take any photos as the host’s family were staying there. I can’t recommend it, unfortunately – it doesn’t offer the free breakfast advertised on the app, the only bathroom for showering was under renovation, and on the app I was told that the bathroom was en-suite. It was the worst guesthouse I’ve ever stayed in; I paid £117 for nothing of what was promised on the app. I had to clean the bathroom myself, and one of the towels was grubby. I will never recommend this guesthouse. Completely disappointing.

The host was very kind and helpful, explained and showed me everything I needed to know. There is a garden and a big kitchen/living area. 5 Min to the beach

The curtains allow too much light in, and the main shower was unfortunately out of order, however, there was a bath with a handheld shower. So not a big deal.

I didn't like the fact, the payment was taken on the Wednesday, then on the the Thursday l was informed by text, from the owners my booking was cancelled, due to the shower tray being damaged, by previous renters. As l was going to see a concert on the day of my booking, l then had to find alternative accomodation, at a much higher cost, due to it being a busy bank holiday weekend. I have asked for a refund, but as yet have not received one. I have been in communication with the owners, but they have not informed me of how and when it will be paid. I am hoping this impasse will be resolved very soon. If you are able to push this to be resolved asap, l would be very grateful. Thanks, in advance. Ps. I have all the communication with the owners for proof.

What a beautiful house to stay in! all facilities were great 💯 I would definitely stay here again,, I sat in the garden,, was beautiful and peaceful,, I highly recommend staying here,,, very satisfied guest! Jackie,,,,,

I liked it

Room was clean

That bath towels was extra at price charged per night