Alana Hotel By ISH

The room was really nice, spacious and with a wonderful view. The staff truly helpful and friendly.

La ubicación, la casa, la cama

Staff, location, garden.

I stayed at this hotel 2 times during one trip but in different kinds of rooms. As much as I would recommend my first double room which was just perfect, as much I would not recommend the second quadruple one unless there are really four of you. I booked it by mistake. There's nothing but 4 beds in the room and one small night stand. And only 2 electrical sockets for the whole room. Also the walls are unbelievably thin, so you will here every sound of the 3 neighboring rooms.

La ubicación y el servicio

Pueden mejorar con algunos detalles sencillos de mobiliario en las habitaciones, algunas mesas de noche más, algunas ayudas para colgar ropa húmeda y agregar más puntos de corriente.

Great location - away from the street, quiet, short walk to center, clean big room, good bed, clean sheets and towels, good water pressure, coffee in the morning, drinking water available all day

Would preffer blackout curtains, you have to ask for hot water instead just being available, but they do provide tea bags, there was a laundry cabinet next to my room where staff during the day came to get stuff - they have whole office, why keep separate cabinet near the room? Overall one of the best stays in Antigua

Nothing

They would not let me stay at the property unless I paid them again even though I had already paid the full price through booking.com. I showed them multiple receipts and confirmation emails to prove I had already paid and the manager proceeded to say “you paid booking.com, not us” over and over again and did not supply any reasonable logic to the situation because deep down they had no reasonable counter argument to my proof of payments and confirmation emails. Do not stay here as it is a complete SCAM!

El sitio es muy tranquilo, bien cuidado, habitaciones limpias.

Hay mosquitos en las habitaciones, y puede llegar a hacer calor en las habitaciones con ventilador. A tener en cuenta que no tienen servicio de desayuno ni cocina para huéspedes para que se pueda cocinar algo rápido.

El silencio y la comodidad

Wir haben uns sehr wohl gefühlt. Das Personal war besonders freundlich und es war sehr komfortabel.