Chic Central, Relaxing, Restful, Retreat, Heated Floors, High Ceiling, Open Plan, City Centre, 1BR

The size of the property is ample. This could be a great place if it was maintained properly.

The property was not clean, the kitchen floor was sticky and the washing machine smells horrendous like mould, the sofas were filthy and under the bed, and there was a used condom in the bedroom bin, honestly mortified. The hot water lasted about 5 minutes so none of our group could have a shower. There is no parking like it states in the description. The check out time is 10am not 11am, and despite my booking stated 11am the landlord charged us £20 per hour to stay later than 10am, this was discounted by the 10%, not much compensation really. The street the property is on is shady and there were dodgy people hanging around, if we were staying longer than 1 night I would not have stayed there. I will also be lodging a formal complaint with booking.com

Had to wait an extra two hours to check in Very unhygienic sofa smelt of urine floors sticky really bad smell and then get no reply from the owner had to leave as it was making us physically sick

The location of the property was good with close by parking. The instructions to keys, how to get to property and parking nearby was really appreciated and detailed. The interiors were well decorated and spacious.

The sofa cum bed was broken and lumpy and our son had to sleep on that causing a very bad back for him the next day which wasn’t ideal for national taekwondo championships for him. Needless to say he lost the match so weren’t quite happy about the lack of sleep at all. We were told breakfast is included but couldn’t understand how and nothing was stocked in the fridge. Maybe we should have asked in messages but I didn’t realise if it’s explicitly said it’s included how it couldn’t. And the last thing was lack of basic toilet paper and kitchen roll. There was just one roll there! How is that even normal? A bit more foresight is needed. We felt the property could do so much better with just these slight tweaks as it’s really really good otherwise.

It would’ve been fine if the whole place hadn’t stunk of smoke, the pull out couch wasn’t damaged and the heating had worked

It reeked of smoke, was freezing and we couldn’t stay

It was a struggle to work out which key lock related the property - as there are 10s of key locks all together. The photograph provided was only marginally helpful. I wasn't impressed to find that food had been left in the fridge. In addition, you can only watch the TV if you can remember your Netflix password. There was no freeview available.

No sheets or pillow cases for sofa bed (had to go any buy our own) . Sofa bed broken so slept on floor - hob did not work and so could not cook. Overall really disappointed!

It was lovely looked nice and was spacious

The sofa bed was broken was the most uncomfortable sleep my friend had the sofa bent to one side , the staff was not very helpful towards the end a incident happened where police had to be involved cuase of physical harm in this the key was lost , was stressing about it wrote a message to tell them and then got a call demanding we have to pay after writing a message explain we will pay for the key , I wasn’t our fault it was lost but we was in possession, he was really rude we have no funds till we got payed and had to beg for 40 pound for a key and thob when in reality told us it’s for them but then a whole knew lock so that doesn’t make much sense ,