Kilauea iki- Hale Kumu La'au

Amazing service, definitely coming back!

The location in proximity to the national park is great.

The photos of this place put it in a much better state then it actually is. It looks old, the cabinets smelled of mold. The communication from the manger was terrible. I asked for extra towels as they left me three gym towels for my family of five. I am glad we brought beach towels with us for our stay.

Could have been very good but management failed in many basic ways.

There is NO drinking water there. Says -once you arrive- there is 5 gallons but there wasn't. Management then promised to provide the next day but took a FOUR days to give just a very minimal amount. Given only a few small towels-that cannot dry in the humid climate- so problem for showering and using hot tub, especially since dehumidifier did not work and there was no a hairdryer as advertised. Kitchen did not even have teaspoons or glasses. No cleaning done nor fresh linens given for a full 12-day stay and not even a broom so you can do yourself. No top sheet on bed so question if comforter with NON-removable cover even gets cleaned between guests. Also, while they state you do not pre-pay but pay at property that is UNtrue; they charge the FULL amount immediately upon booking. Best to look elsewhere.

This could have been very nice (cute room, great location, nice hot tub) but is so poorly managed.

Most egregious is they never bother to tell renters before arrival that place has NO potable water! In-room sign says they provide 5 gallons however we arrived to find hardly any (and local shops close early and are much pricier then in Hilo). Manager promised to bring drinking water the NEXT day but did NOT do so until DAY FOUR!!! Management's false promise about bringing drinking water meant we couldn't even cook for the first few days. They gave only a single large towel for TWO people staying for 12 days! Other towels small. No bath mats. And since nothing dries in that tropical setting, the dehumidifier did not work and there was NO hairdryer as advertised, we never had dry towels (especially using both hot tub and shower). For a 12 day stay, they did not ever clean or change linens or change towels or sweep -and room has no broom to do it yourself nor were there extra linens. Single bed had NO top sheet and since comforter cover was non-removable, question if comforters even get washed between guest stays. bed uncomfortable. The studio - it's not one bedroom- also did not have any teaspoons, NO glasses (wine from plastic cups is nasty), etc. etc. Seems management (owner) does not care about the renters' experience.

Great location, only 10 minutes from Volcano national park in a quiet serene setting in the jungle.

We were looking forward to get in the hottub, but it was so dirty that we decided against getting in. The coffee machine had coffee all over it and has clearly not been cleaned. We booked the place for 4 people but only had two towels and since we arrived late and left early we were not really able to ask for any extra towels. Only 2 mugs and 2 glasses provided as well. For the price they really need to make sure at least the basics are met.

Was a beautiful and clean Hale set up for 2... we had 4 and short linens and coffee cups. Kitchen stocked well. Bathroom floor slippery!!! Shower door not easy to slide

Located close enough to volcano national park . Loved the natural environment.

Hot tub needed attention . Queen bed was hard and lumpy for my body.

Hot tub was much appreciated at the end of an adventure filled day, basic kitchenette for our needs, close to park, provided drinking water/ toaster oven, single burner, free parking.

De-humidifier in the room didn’t have a cord. No AC (wasn’t needed) but the small space heater worked wonders at night.