Riu Palace Macao - Adults Only - All Inclusive

Nothing. Absolutely atrocious customer service. They lie and do not honor any booking arrangements you made online & you're expected to just deal with it after traveling several hours to get there.

Staff at check in was rude. Refused to honor the elite upgrade which we clearly had in writing, didn’t offer any apology, discount to apply it, etc. Food was very mediocre (photos of raw lobster & very overcooked “filet” that was ordered medium rare). Most staff you could tell didn’t love their job.

Ontbijt was heel goed. Alleen was er weinig keus voor kip.

Alles viel mee

El hotel es hermoso, su personal muy amable y atentos en todo, es increíble para que vayas en pareja o amigos porque no hay niños. Realmente este hotel es excelente.

La atención y la comida

The parties were absolutely amazing. If partying is the main reason you’re booking an all-inclusive, Riu definitely delivers. The Neon Party, Jungle Party, and White Party were a blast and far exceeded our expectations. The beach was also beautiful—yes, there’s always some seaweed, but it was minimal, and some days there was none at all. The food was another highlight. We were warned by many people not to eat fresh food, seafood, or ice in the Dominican Republic, but we ate everything and never got sick once. The buffet staff were friendly and pleasant, and overall the dining experience was great. We had a junior swim-up ocean view suite. I loved having the swim-up pool, and it was kept very clean. We also did not see a single bug anywhere in our room or around the resort, which was a pleasant surprise since I was expecting otherwise.

The liquor was honestly awful—the lowest quality I’ve ever experienced at an all-inclusive resort. It tasted like rubbing alcohol, which was surprising given we’ve stayed at resorts in other countries and never experienced anything that bad. The room had a strong, musty smell for the entire trip. When we got home, every fabric item we brought—clothes, bags, everything—smelled terrible, which was extremely disappointing. The front desk staff really turned me off. They were rude, short, and overall not pleasant. There was no warmth or friendliness, and they rarely smiled. In contrast, the buffet staff were great. We were also surprised by how little English was spoken around the resort, especially among staff. This isn’t meant to sound entitled—we’ve traveled to countries like India, Jamaica, and Costa Rica, where communication was much easier. It just made things more difficult than expected. Lastly, the entertainment staff was just okay. Some of them didn’t smile once the entire trip and seemed uninterested or unhappy to be there, which affected the overall vibe.

Las instalaciones del hotel, la comida del buffet y el ersonal es lo mejor, muy amables y atentos

Las instalaciones del hotel, muy comodo, práctico y funcional. La comida fresca, muy rica y variada, cambiaba todos los días. Excelente. La atención del personal muy buena, siempre amables. La variedad de actividades todas incluidas

Nada, todo excelente. Lo volvería a elegir

La habitacion frente al oceano con vista exelente. Los espetaculos buenos y diferentes. cacino completo con mesas de paño. Control "Elite Club" en los sectores muy bueno la seguridad para NO PERMITIR INGRESO de las personas de los otros 3 Riu (Babaro, Bambu y Punta Cana). Bueno el servicio a la habitacion en todos los horarios2

La cafeteria de poco nivel para otros complejos falta cafe frape no hay batidos y muy pequeña etc. La Disco Pacha" muy tecno y muchos menores de otros complejos. Horario de bares solo hasta las 0hs en Only Adults deberia durar hasta las 02hs especialmente categoria "Elite Club" tambian el restaurante por lo menos hasta 23hs