Host & Stay - Havelock Place Apartment

Location

The property was infested with fruit flies. I had to go back to work and while I was out my wife couldn't stand the flies any longer. The owner sent a cleaner with some fly spray but it didn't work and so my wife had no other choice but to re locate to another hotel. The owner said they would give us £60 back but we haven't received anything back in over 6 weeks.

Great location

Wrong code for key safe! Heating didn’t work,we informed landlord but not addressed. No parking voucher as promised and stained bedding.

Location

Flie infestation curtains hanging off heating not working mold on bathroom wall moody seal on shower cracks in ceiling scratch marks on most of the walls it’s needs allot of tlc but needs to be sorted before next people use it ‘

Location is ideal, literally 5 mins walk from everything

2nd bedroom really small with no natural light abd could hear fridge freezer running.

Nice property but perhaps ready for some TLC

Location

I comfy Dirty Smelt unclean large crack in living room ceiling Furniture dated and not looked after Sofa smelt dirty

Good location. Lounge area is spacious. Kitchen is well equipped - but no wine glasses 😥 Both beds were were comfortable- a double so if use to a king you will struggle. Main bedroom was pleasantly decorated. Other room is windowless. Shower was nice and hot and powerful. It’s easy access with only a couple of steps up to doorway and first apartment as you walk in. 5 min walk into centre.

I read a range of reviews before I arrived I was a little worried, as many were the same and didn’t seem addressed. But didn’t have any real issues. Yes some marks on carpets and walls - surly the deposits or insurance should cover this to rectify? No hair dryer as stated - thankfully brought one with us!!! Parking is a mare ( maybe just a busy weekend end of September ) Parking permit was ready on the table plus one for Scarborough!) - first night Friday parked on west cliff for free after 7pm but had to get up and put a ticket on for 9am. Saturday had to pay £6 to park until free kicked in again on West Cliff, finally Sunday morning managed to get use for the parking pass on the road and moved at 12 to in front of the apartment! Wardens do walk up and down so I wouldn’t chance it! Parking not the accommodations fault by the way! The apartment could do with some more loving care and attention to detail after each visit. Why have window boxes if don’t maintain, front garden areas again needs a tidy - little things make first impressions. This could be a really lovely little apartment if just a little more care taken by the owners/agents.

The only good thing about this property was its proximity to town and the beach

Just about everything, the rental company were bullies, read the fine print! I understand there is a small minority of people renting properties like this for parties but this company treats everyone like they are criminals, you have to pay either a £25 waiver or a £250 damage deposit + £10 admin fee, the deposit is refundable if they decide there is no damage to the property but it will take 7+ days to refund. Once you click on book you are told it is non-refundable, but the law is that a cooling off period should be applied. If you request to cancel even on the same day as booking it is just a request for a partial refund that will be ‘considered’ by host & stay, this is stretching their legal rights to the limit. Host & stay did not supply the promised package, the property was unsafe due to dampness and possible mould spores, definitely had a long term water/damp problem in the cupboard under the stairs, and the property definitely does not accommodate 4 adults as described. The beds in the apartment are queens not doubles if you are normal size people it is like sleeping on a clothes line trying not to fall out of bed. The bedding was not clean one of the duvets could nit be used due to damp and they did not provide the free parking as promised. They kept telling us a card to cover the permit only parking area would be delivered to us it never was. I would never book with this company again!