Host & Stay - Havelock Place Apartment

Location good.

Where to start… Upon arriving, we realised the pictures must have been years old as it looks like a different apartment… The location is good, but I am sure there are plenty of other places nearby which don’t have the following; - bogeys on the walls next to your bed - water/mud stains on carpets throughout - rusty toilet roll holder - black mould in shower - cracked ceiling in living room which looks as though it could collapse at any point - smelly / stained sofa - broken curtains - windows which don’t hold in place so have to propped open - windows which appear to have never been washed - internal doors which don’t fit the frames and are difficult to close - sticky wooden floors in desperate need of sanding and re varnishing - flaking paint on wall near bay window The fact that you have to pay a £25 insurance policy for a property in need of a major refurbishment is beyond me. I’m not being dramatic when I say this, but my sleep was terrible during our stay (as too was our friends in the other room) as we were all unnerved by the lack of cleanliness. Trying to think of positives: 1. The apartment has tall ceilings and character. The Living room is spacious and characterful but as the whole apartment has been completely neglected, seemingly for years, the potential positives are completely outweighed by the glaringly obvious negatives. 2. Host and Stay were efficient and in regular contact with helpful info on how to access the apartment and even had a handy guide to Whitby which was a nice touch. In summary, we were all massively disappointed with the standard of accommodation. Host and Stay appear to be a professional business, but the accommodation has hugely undermined their brand image in my eyes, don’t think I would book again with them or recommend.

The bed sheets and towels were clean. The location was good. We were lucky enough to get the last parking space on the road outside and the parking permit was in the flat ready to use for the duration of the stay.

The building and entrance was run down. The flat has a student feel to it with an old worn couch in the living area and stained hallway carpet. Importantly, two weeks before the trip, we were notified of the need to acquire £25 insurance which is required in order to be given instructions of how to enter the property (key box code) which felt to us like a scam. We ignored the emails at first but then a week prior tried to cancel the booking believing the flat was cancellable but the ‘waiver request’ was not accepted and a 75-80% cancellation fee would be charged. So we decided to continue with the booking. We had no choice but to pay £25 for insurance to enter the property, paying on the day to release entrance instructions. Had we known about the insurance and had we read the reviews, we would almost certainly have stayed elsewhere.

Good location Free parking Good price Nice Victorian property

Condition of property - dusty blinds, windows did not lock and in poor condition. Struggled to find with sat nav on directions given. It stated we had arrived at the destination in another street.

Good location. Spacious flat

No parking scratch card left for us to use as promised. The flat could be stunning but it was dusty in the lounge and overall it’s a bit tired and in need of a refresh

The property was in a great location and was very spacious and had everything we needed thank you ( apart from a hairdryer which I couldn’t find).

The property could do with a bit of a refresh and the oven wasn’t very clean when we arrived. The kerb appeal could be better as the front door could do with a fresh coat of paint and the windows cleaned.

Great location clean dog friendly couldn’t ask for mor

Great location.