Ocean Beach Hotel & Spa - OCEANA COLLECTION

Seeing the goats opposite the hotel and the meal we had next door in the other hotel

*Dirty pillows *Itching all night making my legs bleed *Dirty mirror *Chipped cups *Crack on wall behind door *Couldn't shut door properly and don't lock properly either *Burned radiator and covered up with black tape *Old dvd TV only a few channels *Room pictures online is not what you get false avadtisement *£12 parking fee but not told that before we come *Pool not open and really filthy not told on line before booked and not been working for months *2 towels (small ones) *Half a roll of toilet roll asked the night before for more and had to ask again in morning as was no sign and house keeper sent a black fan instead not toilet roll we had to constantly ask for toilet roll *Went down to reception on arrival and told them we was ment to be in a different room and the gentleman huffed and puffed and said no more room in hotel and was a bit rude with customers as well as staff*breakfast was cold and had to ask for more cups and glasses also the staff was cleaning up as we was still eating as we just sat down *Not a lot of food to pick from and was not hot We have photos but won't let me upload them

Leaving.

Don't book this hotel. Very dated ..room smelled..TV broken.poor water pressure on sink.pool closed but didn't give any notice of this before travel.

Breakfast was ok

The room was very very hot. Not suitable for summer hot days. We were going to die in there. Two fans were not enough.

Pool not in use . And room was like a sweat bucket

Food was good, staff were friendlyno

No air conditioning in bedroom when it was exceptionally hot, couldn't sleep. Asked to have bedroom made up, and all that was done was empty a bin.

The location is good. Still quite a walk to get down to the beach. The breakfast was good.

The room was hot, broken shower holder, very wobbly broken bath taps, cracked sink. The public toilets all 3 was blocked with poo in the afternoon and still the same at 8:30am the next day. Not enough car parking to accommodate the hotel offen parking eles where. They call it a spa hotel very old no evening food kitchen closed, no pool had to go to sister hotel. We also asked multiple time for shampoo and body wash as none in room they gave us bars of soap to wash hair and said they would refill but never did throughout our stay.

Nice clean room ror a good price. And it was close to beach.

Beautiful location with great views

Unfortunately pool was out of order and room service was not available. Too much connection between the local hotels. No aircon in rooms just an electric fan.

There is a car park on site but it seems bizarre we have to pay £12 a night for land the hotel owns.

A small sign pointed out the pool was closed. I chose this hotel for the pool. Such a significant feature especially on the hottest days of the year, not being available and not being informed in advance is poor customer service. Talking with other other guests, the pool hasn’t been available for weeks. We were told to go down the road to a sister pool. We got there at 9am and all beds and chairs were taken. When we raised it with the staff there was just a shrug. Pool towels we were given had stains. Did not notice until we opened them on the beach. The photos make the hotel look fresh and new but the detail is not good. The sink blocked. The phone in the room had no guide on how to call reception - tried 100, 101, 0. When you phone the hotel main line you get “out of office messages”. Wifi is a QR code to scan but you aren’t told on check in. Wifi signal poor. Just so disappointing as it should have been the best stay.