Ocean Beach Hotel & Spa - OCEANA COLLECTION

The only thing I liked was escaping the place!! Proper Dive!! 80 % of the staff was rude!! 2 was helpful they virtually said it was a shit hole .

No pool, staff, room, attitude and no restaurant.

Nothing, the restaurant wasn’t Woking also the swimming pool didn’t work it wasn’t allowed to use it.

Location

I didn’t like this hotel at all

Great location and nice staff

We booked this hotel as it had a pool. The pool has been closed for quite awhile but it did not say this when booking. The manager advised it would be open for the bank holiday, it wasn’t!! Had to use a sister hotel down the road, The Cumberland, a much better sister hotel. But had to be there early to get a sun bed. No fresh fruit at breakfast, not everyone likes a cooked breakfast. Yoghurt was cheap and very runny. Bedroom door would not close, had to use the keycard from the outside to lock the door, frame of door was cracked for constant slamming. Oh and £12.00 parking fee!! Didn’t pay as the pool was closed and was not pre warned. The photo of the busy pool is the Cumberland. The empty pool is the one an Ocean Hotel.

Nothing.

I have to early check out as me and my husband were so disappointed. While I had asked what hours the pool was open the night before we arrived, when we arrived they told us it had been closed since the day before, which I was never informed of when I asked about the opening hours. The photos of the room we were given had nothing to do with reality. I asked to be given a room with a bathtub and that wasn't the case either. Air conditioning? There wasn't one. They had a small electric kettle that was covered in dust in a cupboard. There wasn't even a fridge in the room to put some water in since it was hot. We left the room the same day and left. It was my husband and I'm so sorry we stepped foot in it. And we paid extra for the parking that was inside the hotel, £12 per day, on top of the price. The staff were polite and we didn't want to make a scene because it wasn't their fault.

Pool was out of order and had been for several days despite being advertised as open when we booked the day before. Womens toilets were out of order near the bar and men's toilets were disgusting. Room was average with over bath shower being incredibly low and not ideal for anyone above 5ft5 tall. No air con and rooms incredibly hot with south facing and minimal ability to open windows. Staff were generally not hugely helpful after our electronic room key failed it took over half an hour to regain access to the room despite going straight to reception we waited 20minures for a PC reset which still didn't resolve the issue, then they used a master digital key which still failed (also could have been used to start with rather than leaving us waiting 20minutes to that point), eventually the maintainance team cane to reset the lock and fit new batteries for the unit. Overall would not recommend. Whole place was tired and dated and service was poor.

I had no electricity in my room , staff told me that there's no other room so i had to stay without any electricity, and the drawer was broken

Location

Lack of respect from other guests regarding noise, reception/bar didn’t seem to care and allowed a Chinese family to eat and make as much noise they like at 2.30 in the morning on the balcony. Drunk guests woke us at 6am laying around in the hallway calling out until I had to go out and tell him to shut the F up

The staff hospitality was exceptional. Susan and Jean-Pieŕre were accommodating in all aspects. Nothing was ever a problem

Pool area wasn't available dew to a leak. The breakfast on the last morning before leaving was under catered for. The ladies cloakroom was under maintenance, when could have been done in the evening.

Breakfast was lovely had a good choice of hot food evening meal was lovely too and liked the swimming pool and sauna at next door hotel first room we had was soo small and didn't have a good view of sea but staff were brilliant and moved us into a better room

Rooms could have been updated draws were falling apart WiFi didn't work nor did telly or phone.room wasn't vacuumed all the time we were there 😕and we were acused of not paying for breakfast which was quite upsetting