Super 7 Inn By OYO San Antonio NW Medical Center

I was told they take pets got there and they said they did not and my dogs are esa so I got charged for 2 nights and so far only have access c to the $10 they gave back to me

The staff the owner is a mess.

La ubicación

Desde que hice la reservación avisé que llegaría a las 12 de la noche y contestaron que si, podía hacer el check in a esa hora, me estarían esperando y cuando llegue dure dos horas tocando en la recepción y llamando por teléfono que nunca contestaron hasta que decidí ir al hotel de a lado a conseguir una aviación para pasar la noche, ya eran las 2 de la mañana y los indigentes y adictos no dejaban de arrimarse a pedir dinero, las toallas muy sucias, no hay agua caliente el cuarto apestoso a cigarro dos días después ya en México y mi ropa aún huele a cigarro

Nothing

Not getting a refund and having to pay more for a room I didn't even stay in for a second

Nothing

Nothing

Nothing

Everything. I had booked with a pet, ensuring my searches listed pet friendly and this motel came up. I booked, spent 68$ on a Lyft to get there only to see signs posted all over NO PETS! I was furious, tired and now had to find a different hotel and pay another Lyft charge. I would never recommend this run down place to anyone.

Nothing. The a/c wasn't working. They changed me rooms in the early morning. Staff falsely accused me of taking towels jus to keep the deposit. Towel were not switched when I was moved into other room. Desided to check out at 3am. When the night staff moved me at 12am. Will never book at this location ever again. Also staff would talk in different language in front of customers. Rude.....

Not to much at all I guess that it was located close to my home so it wasn't to far.

Almost everything about it . But the worst part was the cleanliness of the motel they were roaches in her room everywhere we couldn't enjoy ourselves I was constantly looking around we even have to buy roach spray the front desk and owners basically bamboozled us we were given a price on booking and then when we got to the location they didn't want to honor that price so we have to pay additional when I tried to explain to them at the end of our stay the owner said oh wow you you had that problem we've been buying roach spray for for the rooms we thought it would really help but every roaches everywhere was disgusting I mean I couldn't even take a bath without roaches in the tubs

The rooms were smoking

I was charged via booking and also by the property. Still haven’t received a refund for the double payment or my deposit. Also I don’t think I will continue paying via booking because this has been a common trend of booking a certain room on here but basically starting the process all over again at the property. I booked a 2 bed room online and was given a 1 bed room when I got there. Not the biggest deal but it just not consistent with expectations