The George & Heart House

Came here for my partner's birthday and I was blown away. The staff and service is the best I have ever experienced - and I work in luxury/high end client service. Nothing was too much and everything thought of on our behalf. Handwritten note for my partner's birthday on the bed, free prosecco in our room, free DELICIOUS continental breakfast (fresh cured meats - not the usual dry cereal situation), and a beautiful room. We stayed in the hideaway room with the bath and it was wonderfully set up. Thank you so so so much to Aaron for going above and beyond. I rang him on four separate occasions in the run up to the stay as I had several questions, and was concerned we would arrive so late that the kitchen would be closed. He kept the kitchen open late for us, and ensured we were well fed and looked after. Even small details like letting us know when his shift finished and who would look after us next. The craziest part of all is that we were so impressed that we tried to tip Aaron and he refused. He said he was just doing his job. I mean - COME ON!!!

Nothing. It was the most perfect birthday.

The bedrooms were clean and quirky, beautifully decorated with lovely touches such as ear plugs. The staff were so friendly and went above and beyond, especially Ryan and Ben. I loved the little honesty bar. The whole of place felt like a home from home. It was gorgeous.

Nothing - everything was perfect.

The Heritage Suite is just to die for. Utter elegance but liveable in in the nicest way

Zero complaints

Breakfast was in a nice back room and onto the rear patio garden which was a lovely space. Everything you cd want from a self serve breakfast ( unless you are looking for a fry -up). Staff very friendly and relaxed and it's the best pub in Margate. The decor style was quirky - punk noir Victorian?! There is unsuited but we had a very spacious, stylish external bathroom which you may have to share. All recently done.

Charming, quirky place with lots of character. Don’t expect a slick four-star hotel service, this feels more like staying in the guest bedroom of a distant relative with amazing taste. Shared bathroom was perfect, and I loved the little self-catering bar where you can make coffee, tea or find snacks. Location could not be more perfect: less than 5 minutes walk to Turner Contemporary, Shell Grotto, and all the shops, bars and restaurants.

Rooms are above a very busy pub. You are left to your own devices, which I loved, but if you need a lot of service and assistance, this is not the place for you. All the people working here are amazing and friendly though!

Lounge room

Shared bathroom

Beautiful building, lovely pub, friendly staff, great location.

Aaron the assistant manager was super friendly when checking us in and showing us around. All staff we encountered were really friendly. Added thoughtful touches like the earplugs and tote bag for use during the stay were cute. Reggie’s “mini bar” was a lovely little place to chill with a cuppa (or something stronger if you prefer). Breakfast was simple, basic but great quality - croissants were delicious!

Very welcoming. Staff very friendly.