VTZ El Balcón de Torre Nueva I

The apartment is spacious and has a modern decor.

The internet did not work. I was given a piece of paper that had the wrong wifi, then when I called I was told to look for a wifi name that also didn't exist. I needed to work and was unable to do so. We also weren't provided with any spare sheets or pillowcases, so I had to sleep on a couch with no sheets (in a shared accommodation which is very unhygenic) and my daughter had to do the same on the futon. I called the hotel for help and was told that I could come and collect them. Considering it was almost midnight, it felt very unsafe to walk to go and collect them as a woman alone. Someone from the hotel could have come and delivered them. Very disappointed. I woke up with horrible allergies I assume because of the dust trapped in the couch.

Size of the bedroom. Close to the center

The couch was awful = impossible to sleep. We found toy from the last guest - indicating that the apartment was not really clean. There is no parking and the one they suggest is super complicated to reach. To get the keys you need to go to another hotel - what was complicated and far.

The location and facilities were perfect. The hosts were so helpful and positive. The self catering equipment was well appointed and it made us feel like this apartment was our home away from home. The apartment was close to incredible sites, shops, restaurants and public transport.

We didn’t like leaving.