Grand Hyams Hotel - Quy Nhon Beach

Large room with balcony overlooking the sea front Large bed and good bathroom Rooftop bar

Breakfast had a large selection but not great quality Staff in bar/restaurant not very helpful.

The room was spacious and price economical

La chambre immense et le balcon vue sur mer . La qualité des équipements

Le petit déjeuner est très divers . Le point à améliorer est sur le management du petit déjeuner . Peu ou pas de couverts . Les vaisselles sales laissées à vue derrière le bar .

Good view, friendly staff.

Shower head.

The staff speaks great english and was extremely polite and friendly, especially considering it was very busy during Tet (New Year). I accidentally booked the wrong month initially, and the team helped me change the reservation quickly and were available via WhatsApp and Call within minutes to assist us. They were very accommodating and even offered to prepare a takeaway breakfast for us because we had a very early trip and could not attend the buffet. Overall, it felt like the staff genuinely tried to provide good service. The decoration for Tet was beautiful and if you ignore the things from the pictures attached the rooms is very beautiful - just like in the picture! The breakfast buffet was also very good.

While the staff was friendly, there were several situations where things were promised but did not work out in the end. For example, the hotel kindly offered a free airport pickup, which was appreciated, but the bus was overfilled and I had to sit on my friend’s lap for about 50 minutes. The biggest issue for me was the room category. I booked two Premium Ocean View rooms, which cost about 300,000 VND more per night than the Bay View category. However, the actual view did not match the photos or the expectation of an “ocean view.” From inside the room you mainly see the city, and the sea is only slightly visible if you step onto the balcony, lean over, and look to the left. I added a picture of my “Premium Ocean View,” so you can decide yourself what should reasonably be considered an ocean view. When I raised this with the staff, they explained that the room we received was technically the correct category in their system and that no other rooms with a better view were available because the hotel was fully booked. I understand that this may be how the room is categorized internally, but from a guest’s perspective the visible view does not match the expectation when reading “Premium Ocean View” and seeing the photos shown online. Because of We also received two free massage vouchers. When checking in, I asked if we should book immediately because it was very busy during Tet, but I was told booking 4 hours in advance would be enough. When we tried to book two days in advance, everything was already fully booked and we were only able to get one slot during our 4 days stay. On the day of the appointment we were then asked to move the time from 12:00 to 17:00 due to delays There were also some maintenance and cleanliness issues, such as dirty dishes left in hallway corners, a dripping air conditioner in the elevator, loose elevator panels that were taped, very dirty balcony glass, and a bathroom with mold and a leaking shower that flooded the floor of the toilet.

Location, staff, very good breakfast

Das Personal war ausserordentlich freundlich und hilfsbereit. Wir wurden sogar mit einem Orchideenkranz empfangen. Das Zimmer mit unglaublichen Ausblick war absolut top.

L’emplacement , la chambre spacieuse , la vue époustouflante depuis la chambre et la salle du petit déjeuner , la gentillesse du personnel , la variété du petit déjeuner

Rien . Tout était parfait