MAISON MK Adults ONLY - Music Riad

Locatin

When I order the room I choose 2 single beds but me and my brother had to share just one double bed. We got only one room key so if we wanted to do something separately we had to better plan. And last thing that last night we cam back to our riad around 2pm and riad main doors was locked so we had to wait outside around 20 mins and bulling a door bell to get in to our room. Everything else was nice.

The position is wonderful, the Riad is beautiful inside. The staff is always gentle and smiling

We have booked a suite and the first day they have given us a room, we had to tell them to change room. You can't choose your own breakfast, they give you what they want. We had a lamp near the bed that didn't work and they have not fixed it in 4 days...even if we have told them.

The rooms were comfortable, clean, and nice. The cleaning staff and the night guard were nice and helpful.

Our room for the first night was given to someone else without a warning. This left us stranded at 1 am in the night when we reached the hotel. The most horrendous experience we’ve had, travelling to a city we have never been to before. The most astonishing thing is that the receptionist and the owner had no remorse whatsoever about this. Quite selfish and extractive on their part. Only the night guard was there to greet us upon our arrival and he didn’t speak a word of English. Hence, he couldn’t help us at all. They took it so casually the next day, just saying they’ll refund us the money for that one night and that was also not done as per the actual bill but rather a sum of money convenient to them. We had to eventually argue and fight them to pay the fair price as per our total bill on the platform. Things didn’t quite end here. On every single night, they played loud music until 12 am, not giving a shit about their guests staying in the Riad. The food in their restaurant isn’t even that great - we were given old food, which was cold and hard. Quite a disappointing experience overall. Good rooms aren’t worth all the hassle honestly.

The staff is exceptionally helpful and always welcoming with a smile. The location is ideal for exploring the medina.

The owner is quite unfriendly and shows little interest in providing the kind of personalized experience you would expect from a guesthouse compared to a hotel. The breakfast is underwhelming, and the bed was uncomfortable. The payment was charged in dirhams, despite the confirmation from Booking.com being in euros. Additionally, no invoice was provided to clarify the payment details, particularly the exchange rate applied.

The location

Room Service, front desk service and not so welcome behaviour

It was pretty, and the poor staff that were being BULLIED by the owner was lovely, but the owner itself was awful

The owner (lady) was absolutely awful. So aggressive to us and the staff working there. I've never met any person in hospitality that bullish to their staff. And the she goes onto taking our passports and locking them away, taking the key ro her home town, charging us double and refusing to make a refund. I had to call the police I felt so unsafe here I didn't know what to do. She was screaming at me in French the majority of my time here And the way she treated her staff was absolutist discusting. It's so sad seeing an organisation being run like that. Never would recommend. Am looking at taking it further as we had to get someone to force entry to the cupboard to get our passports back for our flight. Awful place

The staff (NOT the owner) were lovely and the rooms were nice

I would not recommend this riad. While the staff are exceptional and highly dedicated, the owner clearly disregards her paying customers. We had dinner at the rooftop restaurant and were mistakenly charged twice. The staff apologized and assured us they would resolve the issue or deduct the amount from our next bill. However, when we requested this correction, the owner refused to listen and shouted at us in another language. Even when we asked the staff to translate, she continued to shout over them and berate them. The situation escalated when the owner refused to return our passports, keeping them locked away. With an early morning flight the next day, we were anxious and desperate to retrieve our documents. Despite our pleas, the owner still refused to hand over the keys or our passports. In the end, the staff had to break the locked drawer to retrieve our legal documents. Shockingly, we later learned that the owner deducted half of the staff member's wages and charged him for the drawer, despite his rightful actions. I have never encountered such rude and corrupt behavior. The staff were incredible, and it pains me to leave a negative review because they do not deserve to be reflected poorly. However, I feel compelled to warn others about the owner's illegal and unsafe practices.

I love the location

Nothing is really old no TV and sometime no hot water