Griffoni Home, in the Heart of the City

The location is excellent — very close to the heart of Bologna and easy to walk everywhere. Check-in was smooth, and we were met promptly despite arriving late, which was kindly accommodated.

Unfortunately, there were several issues that affected our stay. The washing machine was broken, which was a major problem for us as we were travelling for five weeks and specifically chose this apartment for that reason. We were also asked to pay extra money for taxes after booking, despite the listing stating that all taxes were included. The shower does not drain properly, causing water to pool. Additionally, the heating is controlled remotely and was repeatedly turned off. Although it was turned back on both times we requested it, we should not have had to ask — especially during a very cold winter snap. Reliable heating should be standard.

Great responsive host with flexible check in. Great central location in a charming old building. It had everything we needed, including air-conditioning.

We were there during the heatwave and the air-conditioning was struggling. The electricity goes off often when all the air-conditioning is working together because of electricity restrictions in the city. But it is easy to switch back from the box next to the apartment door.

Good location.

- Access to property was not easy. - The lift did not work and we had 9 pieces o luggage to carry up the very steep spiral staircase to the second floor. - Aircons did not work properly, they turned on but does not cool the room. - Fridge had a foul smell. - Shower drain was blocked.

Spacious and well appointed apartment .

4 keys to get in - should have been numbered. Drainage from one shower poor.

The management staff was very responsive. We stayed at the apartment for 2 weeks.The location is close to the piazza, stores and restaurants. The apartment is steps away from a very good restaurant Osteria dei Grifoni which is a must. nice size kitchen with microwave. Extra towels and linens were provided when requested. We did feel safe as there are keys for 1.the street side door, 2.the gate into the courtyard, 3.the door to the building and 4. of course keys to the front door. (As a suggestion they should be marked as it is confusing at the beginning)

It appeared that the apartment had not been used for a while. The a/c system was a little unpredictable, the a/c in the bedroom with twin beds was fairly inefficient. Although the wood beams were charming they had cobwebs, the floors had quite a bit of dust, the downstairs shower appeared a bit moldy as did the washer , which we never used. The apartment is on the top floor with a narrow circular stairway to be aware of for luggage, etc. There is no tv, and elevator does not function these are Not listed in the services provided. But you get what you pay for.

Very central. Lots of space and well equipped. Good communication with the host and owner. Lovely courtyard setting.

We had no control over the heating and the place was extremely hot as the radiators were on full. To get the thermostat down involved texting the host who then had to get in touch with the owner. A lengthy process and uncomfortable time. How quick communication with the host.

Fabio was there at time agreed. The info he shared was not complete and he wasn't available later in the evening when we had to report a problem. We knew from past reviews that the elevator doesn't work (ever). Nor did it during our stay- we were prepared. We were allowed late check out free of charge -which was the least they could do to compensate our inconvenience.

The office people were not available when we found out there was no heating or hot water. We got hold of them the following morning. It took several calls to have things fixed and calls again the following day. They claimed it was our fault. Only they omitted sharing all the information in the first place.