Spoonbills Sanctuary Coastal Chic 1BR Retreat 329

The location

My room was ready 2 hours later than it was supposed to be they told me it was ready when it was time at 3:30 at check-in but when I went to the room there was people still in the room so I had to wait two more hours and they weren't very nice about it they told me they were going to refund me some money and they never did

The location was awesome and The pool access was easy

The pool closing time, my daughter wanted to keep swimming, we were visiting different places on the island and by the time we got back, the pool only had 1 hour left

Very clean bed was comfortable

The condo was very enjoyable. It was clean, small kitchen stocked with basic cooking necessities. The living and dining area was very spacious and the TV was huge we loved it. The balcony over looking at the pool was very relaxing. The pillows were moderately comfy. The beds(full sized) felt a little small since we're used to the king bed. We stayed two nights and were given 1 complimentary breakfast voucher at La Copa to redeem during our stay, which we did. (Breakfast was great) The heated pool went up to 9 feet deep! We were steps away from the beach and Clayton's beach bar.

We did not appreciate the front desk service. There were three ladies in front, and one of them went over stay details and told us check out was at 10 a.m. and when I tried to explain my check out agreement was 11 a.m. she was quick to argue that we were incorrect. After explaining, we had a private rental, and our agreement was not with Tiki condos. She unwillingly apologized and finished explaining the property rules. I understand there are rules and regulations and its policy to go over these details with the clients, but I do not like the over enforcement as if we already did something wrong. I felt very uneasy about asking any further questions or requests. We did not appreciate the property management sending us a message asking us to throw out our trash the morning of checking out (which is 11 a.m. and if you know that time is not much). When we paid a $200 cleaning service, I just didn't understand or agree, but we did it. We also weren't told where to throw out the trash and couldn't get anyone to answer the phone. These details should've been explained before signing an agreement and driving all the way to the island. Having to leave our stay in this manner distressed us. The a/c in the condo was a little confusing. It would not turn off, and it was set to 66 degrees. We were freezing. Our only option was to turn on the heat,in which we did, and that was set at 74 degrees. We left a $200 deposit and are still waiting for our refund since we know we did not damage any property.

The pool

The breakfast was way too far away. The living room is too small for even 3 people

The receptionists at the TIKI were very welcoming, smiley, friendly and professional. The condo was very clean. The AC worked really well. The distance to the beach was superb!

Having to initiate check in at La Copa wasn't horrible, the desk attendant was polite and hospitable. I was disappointed to find that the breakfast was at La Copa and not at the Tiki, what a pain, we didn't attend. That should have been clarified on the Booking.com page. Disappointed to find we were on the 3rd floor with no elevator. Would have been worth it if we had a view, but there was only other condos. In general there was a major lack of info on the booking page. Bar Louie next door was an all day party and played loud music all day, the condo was pretty soundproof, but it meant we couldn't enjoy reading a book on the patio outside. It woke me up Friday night. The first night we were there, the light and ceiling fan wouldn't come on in the bedroom. I called and left a message with La Copa, it was fixed the next day, but no notice was shared or note left that they were coming or had been there, that left my husband feeling irritated and uncomfortable. A few more items in the kitchen would have been nice. We needed a spatula for the burgers we grilled downstairs and there was no salt or pepper. I grew up in the Valley and love coming down to visit and staying at SPI, we have stayed in many places over the years. This one just seemed to fall flat and miss the mark.