New American Inn & Suites

Staff

Amazing place to stay with no interruptions.

Horrible experience

Everything starting with customer service

The property was not maintained very well. It’s obvious the owners do not clean the room and don’t really care to fix small problems, like the baseboards in the bathroom or the AC unit falling out of the wall.

Both nights we stayed we woke up to dead sewer roaches in our room. When I asked for room service to take away the dead roach the first day, they cleaned out the room and tossed the few personal items we’d left behind. Luckily we took our luggage with us and left them in the trunk of our rental while we went to a nearby amusement park all day. The next day there was another dead roach and I asked room service about our missing things and she stated she misunderstood the office, thought we’d checked out and threw out our towels and personal items. As we left that day, my kiddo found a mini roach in their towels. We made sure to leave our belonging in our hot trunk for the next week once we got home to avoid any stowaways. I contact hotel tonight and they stated the property would be refunding some of our stay. I still don’t have a refund a whole month later and I’m still disputing the charge because the vendor has the property listed as another business listing. Avoid the headache, go somewhere else.

Check-in was fast and easy, and the location is great — close to everything I needed. However, the overall cleanliness and maintenance were disappointing. The bedding was stained and even had a hole in it, which is unacceptable. The shower wall also needs repair, with grout missing in several areas.