Lifestyle apartment in Sandton - Urban39

I liked the name and pictures of the place on line

The owner's phone was off the whole day until 5pm and later only to tell us that the apartment was not supposed to be on offer for the day, which i found to be incompetent because i had paid for it already. i was promised a refund in 24hours after a cancellation, and i still have not been refunded even today.

I deal location for everything that we intended to do that weekend, we certainly had an awesome time and loved every moment of our stay. We intend on making reservations in the near future and will certainly refer anyone to this apartment.

Access seemed to be very challenging as the access and exit codes only function on a one time basis, so if you frequently leave the apartment, there is that hassle of worrying the owner by contacting him for the access and exit code. Overall the security company personal were very accommodating and welcoming.

BEDDING WAS VERY OLD COFFEE TABLE WAS BROKEN SLIDING DOOR WAS BROKEN - MY HUSBAND BOUGHT NEW ROLLERS AND FIXED THE DOOR KITCHEN NOT UP TO STANDARD WE WANT TO BOOK AGAIN BUT .........

Convenient location

Not ready on arrival

. I really enjoyed my stay at this apartment! The location is great — in a quiet, safe neighbourhood with easy access to both Johannesburg and Pretoria. Getting around was super convenient. The host was amazing — very responsive, friendly, and always easy to reach on WhatsApp. Everything went smoothly from start to finish. I’d definitely stay here again!

However, we did encounter a couple of things that might be worth mentioning for future guests. As international visitors, we found the refundable breakage fee process a bit complicated, especially since refunds after leaving the country can be tricky. Maybe it would be easier to collect cash upon check-in and refund in cash upon check-out, rather than dealing with an electronic transfer. Also, for guests staying longer, it might be nice if housekeeping could come in at least once to freshen up the linens or tidy up the apartment. We stayed for five nights, and that didn’t happen, which would be a small improvement for longer stays. That said, none of these issues were deal-breakers for us. We really enjoyed our stay overall and would happily return!

the security is on another level

The security of the place is very good and friendly

The host was very difficult to reach,we had to be helped by security,the linen was not clean in all rooms.the pillow cases were dirty.the kitchen cabinets had a bad ordour of fish.there were ants in the whole house..

Code required every entry and exit in and out of the property

No airbnb renters allowed to swim