Host & Stay - Baxtergate Apartments

Comfort and location

Location was great apartment was good

The fact i was quoted £415 then charged £499 and no where to hang clothes in main bedroom and no toilet roll holder

Spacious very clean great location

No oven gloves and there wasn’t a handle to take out the hot grill pan.

Veldig sentral beliggenhet. Store leiligheter, komfortable senger.

Det bør være mulig å åpne vinduene helt opp. Ved en eventuell nødsituasjon har en ingen annen vei ut enn gjennom ytterdøren på gateplan.

The apartment is beautifully decorated and in a very convenient location. Comfortable furnishings and beds, modern decor.

The place is dirty and not cleaned properly at all. Many previous reviews comment on uncleanliness and each time Host and Stay say they will rectify but they have not at all. It is such a simple thing to achieve and this place would achieve 5* reviews. 1.Entrance hall covered in dead flies - someone has tried to sweep them up on a windowsill but just shoved them in a pile behind a vase to hide them! 2. Balls of fluff and dirt all over the floors and rug in lounge, filthy and clearly not vacuumed in some time. I swept all the floors for you. 3. Coffee/cup marks on surfaces - easily wiped up. 4. Bedroom dressing table covered in a sticky substance that damaged a bag that was placed on it before we realised. Again I easily cleaned this up for you. 5. Drawer in bedroom dressing table full of someone's rubbish - I put this in the bin for you. 6. Drawer in wardrobe had screwed up bedding and towels in - used maybe? 7. The icing on the cake was when we discovered a pair of men's pants on the shelf of the TV cabinet - nice. They are still there, so it would be interesting to see if the next occupants have found them or if Host and Stay have done anything about it! All of theses things were reported to Host and Stay who are now 'investigating' - I'm not an overly fussy person at all but in the light of Host and Stays rather aggressive terms and conditions and reminders of taking money via the Waiver if anything is damaged etc...I took great pains to report these issues. Clearly they do not check the properties at all but seem to demand that everything is left perfect. Another example - only 3 eating knives in a property that sleeps 4. Nothing is checked before arrival of new guests and bare minimum cleaning is done. I asked for the cleaning fee to be returned seeing as I had done most of it but as yet......... As I said, this could easily be a 5* place but severely let down by the cleaning that could easily be sorted.

The stairs, my fault, I should have read the description more carefully. 2 flights of stairs to get into the flat, no good if you are of limited mobility ( or just old!)

Location , comfortable bed & quality furniture

Dirty carpet on stairs & landing upto apartment covered in dead flies . No wardrobe & no hooks on back of doors to hang clothes . Only hooks to hang clithes were coat hooks in hallway

Location was great

4 flights of stairs windows not opening blinds falling down and quite noisy at night the entrance to the problem was dirty and the bin aeria was disgusting

Modern & fully equipped. Great that you could actually open the windows too! Perfect location, with a 4am wake up alarm from the seagulls.

I’m honestly not fussy, but it wasn’t clean at all. The amount of dust on lamps, all over the floors & behind the bedsides drawers (while plugging in charger) was astonishing. There was blue toothpaste on the bathroom basin from previous occupants that hadn’t been cleaned. While it’s fine not to have wardrobes, there are no hooks on the back of doors in any of the rooms to hang clothes, or put towels on in bathroom (heated rail didn’t work either). Such an easy fix and a real basic necessity that drove us potty by day 2.