One&Lux San Luis Feel at Home in a Renovated Apartment

Appartamento fantastico posizionato in un antico palazzo con qualità prezzo ottima Staff gentilissimo e disponibile per ogni richiesta

Niente tutto perfetto

La ubicación inmejorable. Está cerca de todos los lugares de interés. Perfecto para disfrutar de Sevilla unos días.

Las habitaciones contaban con baños individualmente y eran espaciosas. Bastante céntrico

Una de las habitaciones olía a humedad y vimos hormigas

Bathroom in every room.

We had a very disappointing experience with this accommodation. First of all, we had **specifically asked in advance if we would be getting a private apartment**, and were told yes. However, upon arrival we discovered that one of our rooms was actually part of the **communal area next to the stairs leading to other apartments**. This room was completely isolated from the others, and even to get to the kitchen we had to go outside into the common area and cross through. This setup was **not as described, not what we were told, and certainly not comfortable or safe**—especially considering that this part of Seville is not the safest. The listing advertises “apartment,” but in reality, these are just **rented rooms**, which is very misleading. Secondly, we had **confirmed in advance that all rooms had air conditioning**, yet one of them did not. When we called the owner, she claimed that there was AC in the open-plan area, which clearly contradicted what she had previously assured us since she didnt have an answer about the no ac in one room. When we tried to raise these concerns directly after arriving, the owner’s response was dismissive and unprofessional. She simply said, **“then you can move out.”** At that point, it was far too late to find a new place, and of course, we were not going to receive any refund—so we had no real choice but to stay. She also promised to call me back but **never did**, which shows that once they have your money, customer service and care mean nothing. The WiFi connection was very poor — it only worked in the kitchen, and there was no signal at all in the bedrooms. When we messaged about this issue, the response was simply "sorry," which reflected a lack of proper customer service and came across as quite unprofessional. Additionally, the terrace is not as described on the site. It's actually a shared space, which was not clearly mentioned, and it looks nothing like the pictures.

Appartamento nuovo e pulitissimo. Nonostante i 40° fuori, dentro si stava benissimo: i condizionatori funzionano alla perfezione!

un po’ vecchiotto dal di fuori dell’appartamento però l’interno fatto benissimo e curato nei minimi dettagli tutto