Ciqala Suites Hotel - San Juan

It was in a quiet area there was a store next to the hotel. It was accessible to Old San Juan and the Condado area

It was noise coming from the elevators

Location

Elevator capacity

We liked the size of the suite. It has three bedrooms, two baths, full refrigerator, and stove top, pots and pans, silverware, and dishes.

Whew, 1. The first morning they ran out of eggs for a breakfast that's included, 2. the waffle iron was broken for the first two days. 3. The oatmeal looked as though it was cooked days before. 4. They did not replace the shower gel, makeup wipes, lotion, shampoo and conditioner after the first day. 5. They did not clean the tub which was left with sand from when we went to the beach and had to bathe the child. 6. They did not clean the sandy floors, we were slipping and sliding on sand. 7. We were supposed to get beach towels and a shuttle to the beach which was included, they ran out of beach towels and regular room towels, so we had no towels for the beach for the five of us. 8. The sliding glass door to the balcony had a broken lock, so I had to put a chair down to keep the glass from being able to slide open. I am a disabled vet with PTSD, and being in a room away from home that doesn't lock was triggering. 9. We ran out of paper towels that were on the table, asked for more and they brought us a roll that was used, had about a fourth of the roll left. We called the desk to report all of these issues, to be treated like we were the problem. Oh, to top it off they tried to charge me $47.47 for towels we used that had hair rinse on them that washes out of everything, never had one complaint from any hotel we have ever stayed in. I called them to dispute it. Then I check my credit card statement, they credited me my $200 deposit and the $47.47 and turned around, but charged my card $134.88 for what I do not know. I called my card company to dispute these illegitimate charges. Heed my warning, do not book at this "unhotel", this place is shady. This trip was for my grandson whom graduated from high school, and we brought his siblings. This was the first time they had been to Puerto Rico, so I thought it was a good idea to come here since I was stationed here 1989-1991 Naval Hospital Roosevelt Roads. Extremely troubling and disappointing trip.

El desayuno, lo traen a la habitación

El estacionamiento primario es algo estrecho

Freundliches, zuverlässiges und kompetentes Personal.

Teilweise recht laut von der Straße her (weniger der Verkehr mehr Feiernde vom nahegelegenen Parkplatz

Desayuno bueno y a tiempo. Aire acondicionado muy bueno. Amplitud de la suite muy buena. Muy buena altura.

Las terminaciones de la habitación dejan que desear. Pinturas y acabados regulares. Colchón de baja calidad. Iluminación poco cálida. Falta decoración para lograr calidez en la habitación.

La vista y servicio excelente, muy atentos.

Nada