Extended Stay America Select Suites - Detroit - Ann Arbor - University South

Clean & comfortable

No free breakfast food & the TV was very difficult to use & watch

That I could bring my dog.great kitchen if you were to stay for a wile

There was no breakfast like the website said. There was no trash cans in the room and I think we were supposed to take the trash out when we left. The thermostat on the heat was totally off. It was so hot in the room we were uncomfortable for the first half of the night. I paid for Queen beds and we had full size instead. Couldn't take a shower because there was no way to switch it.

ONLY accepts credit cards. No cash or debit. Doors locked at 10. Have to be let in after calling on their phone inside first set of doors.

It was clean and fine. Basic. The staff was very nice and accommodating.

The tv was out, but they immediately credited back a discount for the stay.

The beds were soft and the price was good

They offered nothing but a bar of soap, toilet paper and 2 sets of 2 towels. There were no utensils, plates or towels in the kitchen. It was supposed to be non smoking but as we walked to our room the first night there was a guy smoking right outside of our room by the steps to leave. The entire building smelled like marijuana. They held $100 on my card because I paid with a debit and not a credit card which I have never had to do when I stayed at an extended stay before. Our bathroom door fell off , luckily I had tools in my son's hockey bag to fix it. The table in our room when moved looked like a baby deer trying to walk. The TV was disconnected from the TV stand. The lamps in the room were loose It snowed 1 of the days we were there and I could not get my car out of the parking lot, luckily someone from our team didn't leave their hotel yet and they came to pick us up after we walked to the neighboring property.

Lovely staff!

The staff, headed by the manager, were very helpful and took an interest in making the stay as smooth as possible. Even when the taxi took me to the wrong hotel building - same company just 5 mins away - the staff at that branch made sure I got to the right location. The selected room was large with separate lounge area which made for a comfortable stay. Location a bit away from the town centre, but there is regular, reliable bus service which is great if you don't have a car.

Cleanliness needs to be improved, particularly in the common areas. The carpets were stained in some parts and really should be replaced.