Dreams Playa Esmeralda Resort & Spa - All Inclusive

Definitely need improvements in food, staff is not enough

We were moved to this resort because original resort was not open in time. While this resort was nice, it lacked much to do in the evening. There was entertainment for the night owls, but not for people that go to bed earlier than the teenagers. Also, it is very spread out and hard for friend to get around, especially to eat at night. Also, the restaurants could not keep up with the people they were trying to feed. We were often told the wait would be over an hour or we would get seated and it would take over an hour to get food. The pools were nice and the bars made good drinks.

Beautiful property great entertainment great food

0 stars because this hotel was not ready for guests. Thankfully I was rebooked to their sister hotel near the airport. And yes I did receive an email weeks before arrivving telling me the hotel was not ready for guests, but who really reads their emails. I would’ve preferred getting a call and explaining they rebooked me at a different location. So, I traveled 1.5 hours to find out Playa Esmeralda wasn’t open yet. I had to be driven back 1.5 hours back to the sister hotel (near airport- Dreams Cap Cana)

We had an inconvenience with the booking. The hotel wanted to charge me for my daughter who is still 17 years old as an adult. They said every kid over 12 years old has to pay as an adult. I had to call expedia to fix the problem after 3 hour spending my time with customer service.

The hotel is very nice and the staff was super nice ready to serve. However, the restaurants and the bars were missing the small details and were not ready for our large group, which we reserved well in advance. Some of our rooms had damaged furniture, rooms smelled and the views were subpar. And then we were charged for an upgrade, when we had paid for a specific room in advance. Not sure if we will return.

Beach was full of seaweed not cleaned until last day of our trip. Cheap alcohol was served, no basic condiments such as olives and grapefruit juice. Took too long to receive our food at the restaurants so we would miss the shows. We would arrive at 7 for dinner and by the time we received dinner it was 3 hours later. Staff was friendly and tried their best to make it up to us.

The option of restaurant was great the food was amazing. Staff was nice and kind.

This property was not ready. We did not stay here. We actually found out 20 days before our trip the property was still being built.

Nice, clean, comfortable resort with excellent service and beautiful nature around!