Sonido del mar Hotel Boutique & Yoga Loft

Amazing, very loving

Leaving

I loved my stay. Beautiful room, very helpful welcoming owner and daughter who was more than willing to help and offer advice. Pool refreshing and having a great little restaurant out the front was a bonus. Definitely would stay here again recommend highly.

Nothing

Staff and their vibe were outstanding, helpful at all times.

Nice place , cosy , enjoy Yoga under à palapa , very clean, and thé host is super nice ..

Very nice swimming pool and relaxing lounge chairs Yoga classes take place on the rooftop under a palapa which is very nice. Good location, away from the noisy Main Street and close to restaurants. The staff are friendly and helpful

Although there is a kitchenette, it is not fully supplied. It would be nice to have salt and pepper provided. The owner and her daughter are very nice and helpful but the owner smokes a lot at reception. I really dislike cigarette smoke so I found that very unpleasant

Great location. Helpful staff. Wonderful room.

Friendly atmosphere, the staff created a welcoming vibe and helped with renting a motorbike. The pool area was a nice place to relax.

The room quality and conditions were extremely disappointing. - The room was unclean upon arrival, with visible dirt everywhere, spider webs on the bedroom walls, and stained bed sheets. It took 2 full days and repeated requests before the staff finally removed the spider webs from the walls. - The humidity was overwhelming, making the floor sticky at all times. Our clothes became damp and absorbed a strong smell of moisture, making the entire stay uncomfortable. We haven’t experienced this in any other hotel in Tulum. - While the kitchen window faced the pool, the bedroom “window” opened onto a wall packed with maintenance equipment. Worse, the curtains were too short to provide proper coverage. - The sinks and curtains were so poorly installed that curtains fell when we tried to move them. The furniture felt cheap, adding to the overall poor quality of the room. - We paid $620 for just three nights, yet two-thirds of our stay was uncomfortable due to these issues. Instead of offering real compensation, the hotel gave a credit for a future stay, knowing full well that we live on the other side of the world and won’t be returning anytime soon. This felt like a meaningless and empty gesture just to avoid taking any real responsibility. In general it feels like a scam to charge so much for a room in such poor condition and then refuse to compensate in any meaningful way. While the staff was friendly, the hotel’s failure to provide basic cleanliness made our stay deeply disappointing. I would not recommend this hotel unless major improvements are made.

Excellent location, and great service

Location is ok, there's a bike rent nearby. Wifi, comfy beds, shower, kitchen

Nothing really.