Hyatt Ziva Los Cabos - All Inclusive

This hotel is trying its best, but there are many problems that need to be solved. First of all, for the price you pay, the quality is quite poor. The hotel would benefit from better design and landscaping. The buffet area also needs a more thoughtful layout and presentation. Overall, the staff are very nice, but the hotel looks like a simple, budget hotel—yet you’re paying much more than you should.

Pool and breakfast were great

Can’t get in the ocean! Boo!

Staff was amazing and hotel was great.

Staff was excellent (especially Santiago at the pool and Alfredo in the buffet), drinks were good, grounds were beautiful, room was big and clean, there were always pool chairs available, breakfast was good. Also really liked the lobby bar and coffee shop. Concierge was very helpful.

The live pool activities were annoying at times, too loud and too long- they took away from the relaxation at the pool (recommend these be held in a different area, not the main pool). We were happy with the breakfast buffet, but the dinner at the Habachi restaurant and Mexican restaurant and buffet were really sub-par. Did not enjoy those meals at all. We ended up going off site for 2 or our 4 nights. Beware that any private transportation booked through the hotel was outrageously expensive ($200 roundtrip to go to a restaurant in town was insane).

Excellent food and staff. My grandchildren really enjoyed the kids club, you could tell that the staff was well organized and really loved the children. This is a wonderful hotel for families.

The housekeeping staff always showed up late in the afternoon while we had the do not disturb sign out. We wished that they would do our room earlier. They only did our room twice during the week.

A beautiful property...The staff worked so hard to make our stay memorable. (Good to take peso notes for tipping as finding change to do this was sometimes difficult) We enjoyed having many restaurants to choose from and overall the food including the buffet was good. The view from our 6th floor king room was incredible and our room was well appointed. Splurged on one extra...sunset dinner on the beach which didn't disappoint.

Our only issue was the loud techno dance music that played poolside for much of every afternoon along with silly games that guests didn't readily engage in.

The open air restaurants

I loved the ambiance the staff were phenomenal, amiable and considerate the small details really matter and the hotel is beautiful but truly the stuff made the stay 10/10 specially Alan and Cinthia in the sports bar, went above and beyond. Angel and Diego in reception made our check in and check out seamless (we were a big group of 9) Miriam in house keeping was incredible the amount of detail and care was amazing and our server Blanca was exceptional gave us good recommendations and made us feel at home. The hibachi chef Sergio also made our hibachi night a special night and my favorite night of all food was delicious and the show was awesome!

I have no complaints there was construction going on but it did not take away from how great the experience was.

All the food excepting Italian place was good. In particular the plaza food on first floor was awesome.

Needs better routine maintenance. Our toilet door was stuck and no one took care of it. One of the two elevators was not working all through our stay but no one cared to repair it. Pools were not heated!!