Xoot ka Ana luxury, Villa las Flores

Las habitaciones muy grandes y privadas

Solo un dia batallamos con la electricidad pero se resolvió en un par de horas

La vista

El acceso al hotel es horrible es un tramo como de 2 kilometros de terraceria con hoyos, lodo, muy obscuro y los carros pegan con las piedras y hoyos que hay

The setting beside the lagoon is wonderful: it is a beautiful place to swim, read and chill out. The room / villa was spacious and had an interesting design and comfortable beds (and a hamac chair!). The breakfast in front of the lagoon was really pleasant.

Because the hotel is in a very remote location (and the road to access it is not paved) we depended a lot on the availability of services on site. It was ok but not the level of service and attention to detail you would expect for the price; it did not have the "luxury" feel advertised. The restaurant was at times very slow and expensive, and we were not allowed to bring our own food. The wifi was barely functioning in our room and sometimes did not work at all (although it was good in the restaurant area).

Bel endroit en bord de lagune

Coupure d eau le matin et accès difficile

The property was as expected. The only surprise was about a mile or so drive from the main highway to the property through the jungle area in a very bumpy road. No big deal. It was all passable without issues.

Great location, rooms need attention to details and maintenance.

Rooms need maintenance, they didn’t have some basic amenities only one spot to hang a towel, no blow dryer, the shower got hot and cold. There was no cover for sky windows so the sun would wake us up at 630 am.

view and food

good is expensive, service is subpar, not lots of attention, hard to get there on the windy road, car got stuck in mid, soooo many mosquitos at night and tons of flys during the day

The view was breathtaking. Bacalar is a beautiful place!

I booked a lake view room but I didn't get it. My reservation was a room with refrigerator and mosquito net;. At arrival I was told that it was a mistake from booking.com. The room was ok, but it wasn't lake view, we didn't have a refrigerator or the mosquito net.