Ipswich Town center Gem Sleep 5

L'emplacement et la propriété dans l'appartement.

Le manque de courant au matin après notre première nuit. L'insalubrité à l'espace commun de l'immeuble ( les escaliers surtout).

N/A

Mess in hallway before entering apartment, broken sofa bed and tin of bed bug killer on floor as entering the property, wasn’t a very comfortable stay

It was good location

It wasn’t ready I had to pay for a hotel for first night as the office staff didn’t get back to me in time. The place was dirty and some of the plates cups and cutlery were dirty in the draws/ cupboards. The communal entrance stairways. Were disgusting and filthy

Location

This apartment is only beautiful in the photos in person it's all dirty and stinky it was my worst choice I paid so much for nothing. When I arrived I entered the building a lot of garbage and rubble at the entrance and all over the stairs and a lot of bad smell. I entered the apartment the sofa in the living room broken, stove and boring barely cleaned and the bathrooms all stinking without any bath products or any toilet paper as it said in the description of the apartment. Nothing offered just a dirty apartment poorly cleaned and without appropriate pots for cooking and the cutlery in the closet all dirty. Private from the bathroom and boring all stained and mouldy. Wi-Fi connects but doesn't work, there is no internet. I paid more than £100 per night for no comfort as mentioned in the ad. And detail I tried to postpone my check out they don't allow it and don't return the money either. This apartment is a shame, a bad administration.

Absolutely nothing. We didn’t stay. The property was unsafe.

Property was unsafe. The property was in a very poor state of repair. The front door to the communal area had broken and could not be locked. The fire escape door had no handle on it. One of the sofas was totally broken, you could not sit on it. One of the bathroom doors-the handle just came off in our hand. There were holes in walls, and the property was dirty. Made contact with the owners when we arrived, via WhatsApp, to alert them to the problems. They initially said they were going to look into the issues and get back to me. We made the decision to not stay and book alternative accommodation. Despite repeated attempts (every day) to communicate with the owners via WhatsApp and phoning the company office, they are not returning my messages or calls. Booking.com were also alerted straight away……I am still awaiting a full refund. I have many photos and a video of the property, which I have shared with the owners and booking.com. I can only upload 4 on this review. ☹️

Sofa broken ,windo broken 10£ for 2 days