Holiday Inn Express Hotel & Suites Columbus by IHG

Clean and comfortable. Plus the breakfast was great

Nothing

Location was good and breakfast was great

Broken card reader on the outer east side and skeeky doors in the room

Nothing

Pool not working and didnt recived money back

The room was comfortable and the staff were very friendly.

They double charged me, and it was a little bit of a hassle getting them to see the error and issue me a refund for the overcharge. I had already paid booking.com, and then they charged me again on top of that. However, the staff were friendly once all was understood.

The location convenient to everything needed

The fact I RSVP the King Suite with a Jetted Tub. Get to the Hotel NOBODY informed me after driving 5 hours plus that THEY HAVE AN ISSUE WITH HIT WATER! I drove I'm old and stuffed up ready for a HOT or WARM bath after checking in. I even waited in the morning for hit water to call to the front desk for someone to answer and say " Oh we've been having issues with that, so sorry". I want my money back I came in January 11, 2026 and the BAYMONT HOTEL with the Jacuzzi in the room was the same. Fed up with booking and their affiliates not taking accountability as a business to inform customers of these small but VERY IMPORTANT THINGS. MYBIDY IS SORE I SUFFER FROM SCIATICA AND NEEDED THE HOT BATHS BOTH STAYS. I'M VISITING MY SON. I have to be outside in 90 degree weather without a NICE HOT BATH IN A JETTED TUB (WHOLE REASON FOR ME RSVP ROOMS WITH JACUZZI TUB). WASTE OF TIME. The sofa bed mattress is worn needs replacement or to be updated