Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive

The beach was nice. They tried to get me to upgrade the room several times before i got there, which I declined bc of extra cost. Then they upgraded me any way and still offered for me to pay for it to get the "full benefits". The hotel felt like it was in the ghetto. Did not feel safe. We left early.

The beach setup. Housekeeping is way underpaid! Need a raise!

Very clean and luxurious. Beautiful art around the property and extremely friendly and helpful staff. The food was also amazing!!

Cats by the pool area waiting around to eat your snacks if you didn’t pay close attention.

Pools , beach , room

Food is absolutely terrible. Even the basics like juice , bread , butter was simply inedible. Seemed like they use the Cheapest ingredients possible. A huge disappointment of the trip. Staff very disorganized.

Beautiful resort

Upon check out myself and the other person who checked in both received credit card fraudulent charges on multiple credit cards that were on my wallet not even the credit card that I used. There’s someone at the hotel, obtaining individuals, credit card information upon check-in.

I love all of this hotel

We were there on a spontaneous trip for our 6 month anniversary. The resort has adult only on one side and family on the other. There are restaurants and bars in the middle that can be shared with all adults, but adults only one of the sides. We only went to 3 of the restaurants, but they were all good. The rest of the time we ate at the buffet. The buffets were clean and full of all sorts of food. My husband is gluten free and although the buffets did not have GF bread that we knew of, there was still plenty of food to eat. Unexpectedly, we were upgraded to a RESERVE room which was very spacious and clean. It has all the amenities one needs. I found the bed to be comfortable as well as the soft pillows. My husband likes a more firm pillow so he didn't quite sleep as well. None of the rooms look out to the ocean, but it is a short walk to the beach and watch an AMAZING sunrise. In fact, it is really beautiful and less crowded in the morning to get in the water. There is a public beach on either side of this beach, so there are lots of locals that stroll by and on Sunday afternoon, their side of the "ocean" was packed. It didn't bother me at all. There is security all over and we felt very safe and I'm happy they have a place too. My husband enjoyed snorkeling as the reef is close by. It's not quite as good as snorkeling in Puerto Morelos (which I highly recommend), but he still had fun. FYI- they do not have snorkel gear to rent here, but I noticed you can buy at the gift shop. One other thing, this beach has a seaweed wall and there was minimal seaweed and the white sand feels amazing under your feet.

Don't forget your sunscreen. It will cost you $53 American dollars at the giftshop for a normal size spray bottle. Also, this isn't a place with lots of entertainment. They did have a small group dancing in the open areas while we were there. Although they did a great job dancing and singing, it seemed incredibly cramped for them because they didn't have a stage. We were there Aug. 12, 2023 and the night life just wasn't busy as all. In fact, the entire place wasn't busy. The main adult pool had just a handful of people in it. We spent most of our time on the beach. I'd still recommend and come back.

Nice layout. Lots of restaurants. Raul the concierge was very helpful and made our stay very comfortable. Swim up Suite was amazing. The swim up bar was awesome. The Teppanyaki restaurant was very fun and food was great. Excellent food and service in Capella.

The property needs to be maintained a little better. Repair work done on walls. 24 hour coffee bar was not open at 6:30 am so we couldn’t get coffee before an excursion. Room service food was not very good. The steakhouse was closed.

security is top notch. safety feeling as well