Cabins of Mackinac & Lodge

The water park next door

Hard beds Extremely poor housekeeping Front desk staff was not polite Major confusion on what cabinets we paid for. In the end they won we lost and no compensation from the hotel or Booking.com We paid for the largest cabins and received the small cabin Once we complained about the cabins the level of service dropped to a zero Read the rest of the low reviews they are all true. They allow dogs in the cabins so they have a very bad odor

Friendly receiving staff

In the motel section, carpet with stained spots, bathroom floor and tub dirty, our devices kept falling out of the outlets that was super loose, only outlet for our devices that worked was in the bathroom! Not clean. We moved to an older cabin, better yet not impressed. Blinds broken and dusty, the shower workmanship was sloppy, dust on the curtains. Floor felt gritty. For the beginning of the season, I expected Cleanliness at least! The website is VERY misleading with the beautiful cabins ONLY! Rate was fine. The motel and older cabins looked like a bandaid!

There were dirty towels and even used towels in the shower. The lamps didn’t work and were dirty. It was cold in the room.

The actual structure of the cabin is fantastic and the bed was comfortable.

The cabins were not ready for guests. There were no TV remotes in either cabin we stayed in on two different nights. Both nights we stayed, the worker was walking around to different cabins with a box of remotes. No continental breakfast as advertised. Toilet handle was frozen the second stay so obviously the cabin had not been cleaned since last fall. Floors did not look like they'd been cleaned....you could see the dust and dust balls. The jets on the jacuzzi tubs both nights had not been cleaned out so there were particles in the water. The heater didn't work the first night so they moved us to a different cabin. I was able to get it to work at first but the fan was covered in so much dust, I suspect that's why it shut off and couldn't be restarted. No one bothered to turn on the heat in any of the cabins we were in so I had to wear a coat for the first 4 hours. We tried turning on the overhead fan to push the heat downward....once we turned the fan off because it was blowing in the wrong direction, it was completely covered in dust. The second stay, one of the couch cushions had a huge stain on it. The living room lamp didn't work and there was a flashing light in the bathroom that we finally unscrewed. These are easy fixes so I'm wondering why no one is paying attention to the details. This could have been an excellent stay....the main large cabin structures are fantastic.