Las Casitas, A Belmond Hotel, Colca Canyon

The hotel and it's surroundings were just amazing. It's a quiet and secluded location, so you can really relax without any sort of disturbance. Breakfast was regular but fine enough (they are still recovering from the pandemic restrictions, so a few things are still not back to what we believe would be normal). A special shout out to Domingo, from the restaurant. He went out of his way to offer us a few items that weren't on the very limited menu. The trout that was on the menu, though, was very good.

The location is rough and bumpy to reach. It may just be intended to be so but nevertheless it was very shaky. And (blame it on the pandemic again) they were short staffed, as we requested help with the luggage and didn't get it, so we had to help ourselves to bring it all the way from the bungalows up to the taxi area which is several levels uphill from our bungalow (they have a buggy to do this, but no one was available to come to our aid). We visited the Spa also, but we found no one there, not even a receptionist. We toured the facility and found only another couple of guests doing the same we were doing (an unattended tour). We noticed a few treatment rooms with doors closed, so probably someone was getting treatment, but we couldn't even make a booking. I usually don't like to complain but in this case, where we paid an exceptional amount of money, we felt less than happy with the overall level of service.

Beautiful hotel in a stunning location with super kind staff (it was our honeymoon and they did their best to make our stay special). It feels to be in a little village with all comforts. Excellent restaurant, nice to have alpagas around and very cool private walk until yanque village.

We initially had some issues with our Casita buy the staff was very proactive to change it for the next day and to answer to all our needs and wishes. Breakfast is tasty but it could be improved. Overall we had a wonderful stay!!