The Saga Hotel Hoi An

Loved the pool area as we found it very relaxing and salt water in pool was great. Breakfast had a good selection of items and good priced happy hour drinks at bar. Rooms were a good size and staff very friendly and helpful

The customer service was exceptional. I have a child with special needs and they accommodated by making foods to suit him. They also warmed up milk for our baby’s formula mix free of charge. The team always remembered and looked after us. The filtered water fill station by the restaurant was so useful instead of buying bottles of water. We also got an upgraded room with a bigger bed to help with our cosleeping situation. We truly miss this place and would come back here if we ever stayed in Hoi An again.

Nothing to report.

L hotel est magnifique , la piscine, le service , le personnel, les déjeuner sont incroyable. Nous avons ete tres bien accueilli et nous vous en remercions

Great staff, good breakfast, big pool! All perfect really

Playground was bit small but will be enlarged and improved we heard. Streetside can be a bit noisy for the light sleeper.

Le petit déjeuner à volonté !!! Hôtel très agréable Bien situé Très grande piscine

Lovely hotel, the first room we were put in had a bad musty damp smell and the lovely staff changed our room and upgraded for the inconvenience as we were staying for 7 nights. The spa is lovely we got a free foot massage with our booking. Nice breakfast too and the free bikes were a plus

Just beware that some rooms might have the damp smell!

What an exceptional stay in Hoi An! The Saga was fantastic - super friendly staff, great food and drink, and a wonderful suite! And the low price made it all even better! It was good to be a little way from the craziness of historic downtown of Hoi An, but still within a 20 minute walk. We walked back and forth each day of our stay and it was a good way to keep the weight off from all the good eating. We particularly enjoyed Huong at the reception desk - she was so cute, kind, and attentive to all of our needs. The pool was a great way to cool off after walking around Hoi An each day. We borrowed their bikes to ride to the beach and just as we got there my wife's tire went flat. After calling the hotel on WhatsApp, they sent a dedicated car and driver to our location and at the time we requested to rescue us and bring us back to the hotel. They also provided a free ride to the Da Nang airport on the last day of our stay (I think this was included with the suite we booked). The entire complex was beautiful and we enjoyed every minute of our stay! Thanks for making our Hoi An experience even better, Saga Hotel!

The bikes could use a bit of upkeep - the brakes were basically metal-on-metal, but you get what you pay for (they were free! Lol!)