Panna Vilas - A Lake Facing Boutique Hotel

The hotel was absolutely beautiful and all the staff and customer service exceeded our expectations. We ate at the restaurant upstairs and all the servers , especially Babu Lal and the other servers (we didn’t get their names) were outstanding. The food was delicious , too!

I couldn’t get the hot water heater switch right. You absolutely HAVE to label the water heater; I had to take cold showers three nights in a row because I couldn’t figure out which one heated the water for a long time. Also, the water didn’t get hot until the end of my shower no matter how long I waited. I ended up wasting a lot of water, which made me very upset. Lastly, the second night, my bathroom smelled like a sewer. :-( They fixed it the next day when I notified them of the problem, but it shouldn’t have happened at all.

Nothing only location was good

Everything was bad horrible Staff was rude Bed linen was stinking mattress was very cheap quality Towels were horrible even worse than what we use for mopping at home It’s not a hotel it’s a Guesthouse(Dharmshala)

Great location, courteous staff, cleanliness, view from restaurant and room, aesthetics of hotel. In-room service and food from kitchen was good on first day. Rooms inside main compound are very nice. Staff is very courteous and accommodating right from security guard to the front office and stewards at restaurant.

Initial rooms were given in the back alley and were small, noisy, had mould on walls. Rooms were changed to main compound on request which were much better and worth the value. The rooftop restaurant is over priced but view is very peaceful.

Good

Nothing

Location

Reception staff is dry and unwelcoming, rooms are smaller comparatively

I am highly impressed with the overall experience at the property. The service was outstanding, and every staff member I interacted with was polite, courteous, and always willing to help. Their professionalism combined with genuine warmth made my stay very comfortable and enjoyable. I truly appreciate the hospitality and look forward to visiting again.