HomeTowne Studios by Red Roof San Antonio E - Frost Bank Center

Room was nice, clean and comfortable.

The towels were very poor.

It was great until it wasn't

The way the hotel manager talks to his paying guest

It was comfortable until we asked for service like clean towels and sheets after being there for a week with nothing.

How badly we were treated for asking for clean sheets, towels, room etc it was a bad dispute because we wasn't notified that they only clean the room once a week for staying guess. And apparently we missed the cleaning day so we couldn't get cleaning service until the following cleaning week or when we left the hotel completely they would clean then other then that we were left high and dry.

It was in a somewhat convenient location

In a word, shabby. Lacked basic amenities of a hotel room, especially for an extended stay place. Threadbare towels, bad mattress, toilet paper holder falling out of the wall, weird tv set-uo, no proper seating area. Everything just barely working. Advertised as having a kitchenette with stove top, but there was only a bar sink. Not even a coffee machine. Need I go on? Quite possibly the worst place I ever stayed in!

I liked the location and size of the rooms. Staff we're friendly and attentive.

The bathtub drain requires maintenance, as it tends to clog during showers and takes several minutes to fully drain. This has been inconvenient for some guests who’ve had to wait for the water to clear before using the bathroom again. Additionally, I’d like to request that the floors be cleaned after each visit, as they are sometimes left messy. Lastly, please make sure to check that toilet paper is stocked—during my last visit, I had to walk over and ask for some.