CozySuites at Block20

All good

Extremely complicated to get in and out. Had to pay $60 for parking when ticket did not work and was in a hurry.

My booking was canceled as I was in the Unit getting settled in. Was a major inconvenience. Company will avoid anything from this company moving forward.

the worst experience with a hotel i have ever had! and I have stayed at a place with blood stains on the wall. That said I never stayed there. I made a reservation weeks in advance, and the day I was meant to arrive I was notified my stay was canceled. the lady on the phone, while pleasant, refused to attempt to correct the problem. Very frustrating!

When I arrived there was no toilet paper or tissues. I called immediately yet the one roll of tp didn’t arrive until 24 hours later. There were three towels a hand towel, wash cloth and a very small bath towel. I called again and was told look in the closet. There were none in the closet. No one ever brought additional towels. The bed is a full size cot. I would not recommend!

These apartments are very functional for a business traveler or couple visiting Indy. Modern space with kitchen and updated bathroom. Very secure, as you need to enter different codes to get in the building, then to get on the elevator and then again at your apartment door. So much so that it can be a bit confusing at first, especially when finding how to get out of the parking garage and into the building for the first time. The customer service team at Cozy Suites is VERY responsive. You get constant emails and texts to check in with you, and I called to get more toilet paper and soap delivered to our room and they had it waiting for us by the time we got back. Although the neighborhood is cool and there are some nice coffee shops, stores and restaurants across the street or within a few blocks, there also are a fair amount of homeless in the area (but truthfully, that was the case for downtown Indy as well). We didn't feel unsafe, but just a heads up. One more suggestion: Use Lyft instead of Uber in Indy... it's less than half the price.

After figuring out all the codes... had a great stay and loved the parking arrangement. Would recommend it to friends.

Great location walking to shopping and restaurants nice parking garage.

Had a terrible experience. First, the check-in instructions were extremely confusing. It wasn’t just me—other family was also struggling to follow the directions and find their room. The property itself was clean and nice, but it is located very close to popular bars that played loud music late into the night. I wouldn’t recommend this place if you’re looking for a quiet stay, especially with kids on a weekend. Right after checking in, I called their online support to inquire about multiple charges made to my credit card. They told me my payment hadn’t gone through, so they tried processing it multiple times. I contacted American Express, and they confirmed that the payment had been approved. Clearly, there was a technical glitch on the host’s side, but they refused to acknowledge it or take any responsibility. I got upset because, first, it wasn’t my fault, and second, how was I given access to the property if my payment supposedly didn’t go through? And then they were asking me to vacate the room and check back in. I was so frustrated that I told them to cancel my reservation and I checked into a different hotel. What a terrible experience and customer service. I would never consider staying with them again.

This space definitely met our needs though there were some weird quirks. The location with included parking and being walking distance to a lot of restaurants was awesome. The washer/dryer and full kitchen were also useful. The odd thing was how barebones the apartment was with some stuff. There were four of us (2 adults, 2 kids) staying there for a week and there were only four super thin bath towels, one dish towel, two total rolls of toilet paper, one roll of paper towels, one spare kitchen trash bag, and four sets of cutlery. So while I’m sure it was cheap upfront to furnish the apartment as they did, it likely cost more money because we were constantly having to do laundry or wash dishes or run the dishwasher. The communication seemed to be fine with the landlords/owner/manager and I’m sure they would have brought more supplies if we asked. But it seemed like an unnecessary problem that we shouldn’t have had to worry about, especially when the number of people and length of stay is known through our reservation. That being said, we would likely stay there again because the positives definitely outweighed the oddities/inconveniences. We’ll just likely be more aggressive in asking for more stuff in the beginning that we know we’ll need.