Grand Palladium Select Bávaro - All Inclusive

Great value for the money. The hotel is completely renovated with super nice rooms and facilities. Please ignore previous comments about not being completed. The entire area is beautiful. We had the pleasure to visit multiple restaurants and all of them had great food. Recommend to book them already the first night to make sure that you have a spot. Staff is super friendly and helpful. Our room was always clean and filled up with water, drinks and snacks. Pools and beach is great with plenty of options for everyone.

The only negative aspect is that a big portion of the staff doesn’t speak English, so sometimes it can be a bit tricky to communicate, but it is always sorted out somehow. The resort is huge(you have access to all other hotels under the palladium umbrella), sometimes it can be a bit tricky to navigate. You can take out how many towels you want, so people tend to book up a lot of spots without really using them. When arriving later to the beach, it was usually difficult to find something. Recommendation would be to limit the number of towels a room can take out.

Las instalaciones , la atención del Personal , especialmente Rafael Peguero que fue quien me ayudó con todas mis inquietudes

La atención del personal ha sido excelente. En particular Juan Jalpay, el conserje del hotel, estuvo atento a que todos los detalles estuvieran atendidos durante nuestra estadía.

Nada

Todo: cero soluciones, no limpiaban las habitaciones si no estabas encima, en los restaurantes las comidas con moscas, dulces con hormigas, mal olor en habitación sin resolución, mala y nula atención. Horrible experiencia.

Wardmich y walkiria y todo el personal de recepción.

The only positive aspect of our stay was the service at the pools.

The hotel was still under construction and due to this there was noise, dirt and construction workers everywhere. Not suitable to open the hotel to guests in this state. Therefore, the stay was a total disaster. The landscaping was not finished, when it rained all pedestrian walkways were covered with mud. Direction signs were not placed; finding your way around was very difficult. We could take the buggy only once when we first arrived at the hotel and even the buggy drivers didn't know their way around in the facility. Finding a buggy wasn't possible either. Other than one or two people working at the reception, nobody spoke English. We couldn't ask for eggs or bread at breakfast because the servers didn't understand us. Our room wasn't cleaned, towels were not replaced. The most challenging part was not being able to find anyone to report this to.

Updated interiors, nice pools, aesthetically pleasing lobby, we had a number of staff who were very kind and helpful. Massage was wonderful.

Many areas under construction, loud noises, pools closed at 6pm, exceptionally poor communication, inconsistent answers to nearly everything, app was garbage (often inaccurate and dining reservations didn’t work during our stay), we literally did not get to go to a single restaurant we requested. Example— we were booked for Hibachi at a time that conflicted with an activity, we told the concierge who stated he would request a later time and get back with me, no response so I messaged him back a couple hours later, he the told us that it was adult only so he couldn’t reschedule our party with included 2 teens (how/why were we previously booked?!?); we had requested the whole week of dining he scheduled pretty flexible on times and gave them a list of the places we wanted to go to with no demands on order or specific days and they were not able to book more than same day, on our final night I tried to confirm what we had been verbally told but that was incorrect and we were booked at a place we had already been the concierge then tells me that they are unable to schedule dining for same day (literally the only way it had been done for the 5 days previous). They have attempted to use fancy tech with poor implementation BUT often didn’t actually work as intended. Example— AC didn’t kick on because there was a faulty sensor so one of our doors or windows so the room was without AC the first day. Automatic light that turns on when you open the cabinet the mini fridge was in, but the light stayed on all the time and I had to rig it so I could sleep.

Beach

Food. Difficult to navigate property. Shuttle service poor

Great resort, beautiful gardens, nice beach, many dining options.

Everything

That you need to reserve in advance for the special restaurants.