Grand Palladium Palace Resort Spa & Casino - All Inclusive

My room , and the friend people.

Everything was good

Todo. El personal muy amable. Desde la llegada por la entrada desde la carretera, ya tenian el nombre nuestro

Por el precio ofertado, fue bastante bueno

Si

Sanitario falló

- The staff was exceptional and always problem solving or making things great (shout out to Cheyanne and Sebastian); this is the best resort staff overall, that we have ever come across - We loved that you could access all of the resorts across the full compound; this gave us more meal options, more swimming and bar access, and greater beach access (they have shuttles or most things are short walks) - The Grand Palladium Palace was beautiful and they had many athletic activities throughout the day for the whole family - Quick drive to/from the airport (this was a game-changer compared to Jamaica)

- The resort advertises massive amounts of international culinary options and tons of restaurants to choose from. Reality is that they have two buffets (only one open at a time), that have mini sections of international cuisine, but advertise like these are all separate resultant options, thus misleading you. In addition, upon arrival to stay for six days, the ability to book restaurant reservations was very limited, so access to “many restaurant options” is also misleading. - The buffets and snack areas are not controlled well enough to stay sanitary; tons of cross-using of buffet utensils, people using their hands to grab food off the buffet, and no one stopping these practices. I got food poisoning on the fourth day, and it prevailed for over a week. - The gym facilities are top of the line however, we were told on the first day of use, that my almost 15 year old daughter could only use the gym between the hours of 10am-5pm (major pool, beach, and resort activity window). She is an elite athlete so this was a problem. This also was not advertised on any websites or social media prior to arrival. - We had to pay in full prior to arrival. This was fine, but the woman from the Grand Palladium headquarters offices who provided us the total amount due in Dominican Pesos, continued to quote me the wrong amount (overcharging us). Her reasoning was exchange rate, however, the booking.com site quoted me a set amount locked in USD. To ensure I secured our room, I paid the overcharged rate even after repeatedly requesting she change the amount due to reflect appropriate amount. This lady from the Grand Palladium main office began to ghost me, thus leading to major anxiety. Booking.com is doing fantastic at assisting us to receive our refund, but beware of getting overcharged by someone using incorrect exchange rates, then refusing to answer you! - The beach is stunning but usually covered in seaweed after a few hours.

Was not happy at all with property. TV in room didn’t work. Sheets on bed stained and dirty. Lobby had broken glass and was not cleaned up. Battery to room entry door died and wanted 2 hours to get in room. Pool had toilet paper in it. Did not have enough towels in room. Stayed 1 night and left resort and went to another resort.